Manita Aryal
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints.
Overview
1
1
year of professional experience
Work History
Problem Solver
Amazon.ca
11.2023 - 04.2024
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
- Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
Supervisor
Budweiser Gardens
04.2023 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Representative
Trade Secrets
01.2023 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Fanshawe College
04.2024
Secondary High School -
Sk.Bose Jr. College
01.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Documentation
Hobbies and Interests
- Sketching
- Dancing
- Reading Novel (Wings of Fire: An Autobiography of APJ Abdul Kalam with Arun Tiwari)
- Watching Documentary Movies (Life in a Day)
Timeline
Problem Solver
Amazon.ca
11.2023 - 04.2024
Supervisor
Budweiser Gardens
04.2023 - 11.2023
Customer Service Representative
Trade Secrets
01.2023 - 03.2023
High School Diploma -
Fanshawe College
Secondary High School -
Sk.Bose Jr. College