Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manit Sevak

Senior Contact Center Representative
North York

Summary

Experienced Senior Contact Center Representative with exceptional customer service and adept problem-solving abilities. Proven track record of managing high call volumes while consistently achieving performance goals. Skilled in effective communication and active listening to resolve customer issues.

Overview

7
7
years of professional experience
2015
2015
years of post-secondary education
3
3
Languages

Work History

Senior Contact Center Representative

TD Insurance
Toronto, ON
08.2022 - Current
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.

Contact Center Representative

TD Insurance
Saint John, New Brunswick
08.2021 - 08.2022
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Enhanced team productivity through effective collaboration and communication with colleagues.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.

Manager

SUBWAY®Restaurants
Toronto, ON
04.2018 - 07.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Business Administration -

SP University

Skills

  • Analytical reasoning

  • Effective negotiation strategies

  • Strong verbal and non-verbal communication

  • Analytical problem-solving

  • Task prioritization

  • Timely complaint resolution

  • Compliance with scripts

Timeline

Senior Contact Center Representative

TD Insurance
08.2022 - Current

Contact Center Representative

TD Insurance
08.2021 - 08.2022

Manager

SUBWAY®Restaurants
04.2018 - 07.2021

Bachelor of Business Administration -

SP University

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Manit SevakSenior Contact Center Representative