Manish Reddy Kolli
London,ON
Summary
Dedicated and results-oriented project manager with over six years of experience in the tech and hospitality industries. Proven track record of successfully managing projects from inception to completion, fostering team collaboration, and exceeding client expectations. Currently pursuing a graduate certificate in project management to enhance my skills further. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Grand Crysta Hotel
01.2020 - 01.2022
- Managed front desk operations, ensuring seamless guest experiences
- Coordinated with various departments to meet guest needs
- Implemented new guest feedback system, increasing satisfaction scores by 20%.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at front desk ensuring they were properly trained and equipped to excel in their roles.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Used internal software to process reservations, check-ins and check-outs.
Uniform Room Attendant
Kempinski Hotel
01.2018 - 01.2020
- Oversaw uniform distribution and inventory management
- Played a key role in the pre-opening team, contributing to the successful launch of the hotel
- Received a pre-opening certificate for outstanding performance and dedication.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
Education
Graduate Certificate - Project Management
Fanshawe College of Applied Arts And Technology
London, ON12.2024
Graduate Certificate in Hospitality and Tourism Management - Hospitality And Tourism Management
Niagara College
Welland, ON05.2024
Bachelor's in Hotel Management - International Hotel Management
Katriya College
India05.2017
Skills
- Project management software (eg, MS Project, Trello)
- Microsoft Office Suite
- Leadership
- Conflict resolution
- Negotiation
- Guest Services
- Problem-solving skills
- Time & File Management
- Training and mentoring
- Conflict Management
Accomplishments
Received a pre-opening certificate from Kempinski Hotel for contributing to the successful launch of the hotel.
Certifications
PMP Certification (in progress)
Volunteerexperience
Volunteer Coordinator, Bio Blitz NC Sustainability, 2024, Managed volunteer activities., Developed schedules and delegated tasks to volunteers., Improved volunteer retention by 15% through effective engagement strategies.
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Front Desk Agent
Grand Crysta Hotel
01.2020 - 01.2022
Uniform Room Attendant
Kempinski Hotel
01.2018 - 01.2020
Graduate Certificate - Project Management
Fanshawe College of Applied Arts And Technology
Graduate Certificate in Hospitality and Tourism Management - Hospitality And Tourism Management
Niagara College
Bachelor's in Hotel Management - International Hotel Management
Katriya College
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