Manisha Chandra
Surrey,British Columbia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
KTJ Financial Solutions LTD
02.2023 - 02.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Stormtech Performance Apparel
09.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Store Manager
Stormtech Performance Apparel
01.2020 - 10.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Cashier/Customer Service Representative
Hudson Bay
10.2016 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Sephora
03.2018 - 10.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Education
Medical Office Assistant
Vancouver Career College
Surrey, BC06.2011
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC06.2007
Skills
- Bookkeeping
- Document Control
- Database Management
- Filing
- Appointment Scheduling
- Data Entry
- Office Administration
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
KTJ Financial Solutions LTD
02.2023 - 02.2024
Customer Service Representative
Stormtech Performance Apparel
09.2021 - 09.2022
Assistant Store Manager
Stormtech Performance Apparel
01.2020 - 10.2021
Cashier
Sephora
03.2018 - 10.2019
Cashier/Customer Service Representative
Hudson Bay
10.2016 - 01.2020
Medical Office Assistant
Vancouver Career College
High School Diploma -
Queen Elizabeth Secondary
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