MANISHA KUMARI .
Thorold,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Operations Supervisor VIP Flights
Emirates Flight Catering
06.2023 - 09.2024
- Reporting to Operations Manager
- Supervising overall operation related to VIP flights
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Analyzed department metrics and performance and reported findings to management.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Handling special chartered flights on A319 and Royal Family Flights
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Ensure all customers are provided with the best quality of food and service through cost-effective and efficient management
- Ensure professional supervision of assigned staff by training, motivating, and counseling to achieve the objectives
- Implement new products, process improvements, and cost-saving initiatives to achieve business objectives and financial results
- Meeting clients on board to understand their needs and briefing the team accordingly to maintain customer satisfaction.
Cluster Event Sales Executive
Hyatt Place Hotels Dubai
09.2021 - 05.2023
- Reporting to Director of Sales
- In charge of overall events with associate director of sales
- Assisting the team efficiently running events keeping the concept in line and guest expectation
- Meeting with clients virtually or during sales visits
- Establishing a new business
- Attending trade exhibitions, conferences, and meetings
- Negotiating contracts and packages
- Filing all the contracts and invoices for the groups and events
- Keep track of the contract received and reporting it to Director of Sales and Marketing
- Taking appointments with existing and new clients to build up business relationships
- Good knowledge of Excel and PowerPoint.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
Premium Cabin Crew
Etihad Airways
12.2013 - 06.2020
- Providing high level of customer service while engaging with customers and delivering safety presentations
- Reporting any incident on board to concern departments
- Liaising with colleagues to ensure the smooth running of the cabin
- Performing first aid on passengers in emergency situations
- Presented with customer service award by the airlines because of exceptional customer feedback.
Senior Cabin Crew
Indigo Airlines
06.2012 - 06.2013
- Experience of working with passengers from different cultures & backgrounds
- Experienced in all security checks before takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Cabin Crew
Kingfisher Airline
10.2010 - 05.2012
- Participating in pre-flight briefings and delivering announcements on behalf of the captain
- Greeting passengers as they enter the aircraft and providing assistance with any queries
- Performing pre-flight checks for safety purposes.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Front Office Associate
Park Plaza Hotel
03.2010 - 09.2010
- Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment
- Promoted positive guest relations to all individuals approaching the Front Desk.
Education
Bachelor's Computer Application -
DR CV RAMAN UNIVERSITY
04.2012
12TH GRADE -
DAV SCHOOL
03.2009
10TH GRADE -
DAV SCHOOL
03.2007
Skills
- Financial Administration
- Compliance Management
- Safety oversight
- Operations Management
- Customer Relations
- Performance monitoring
Languages
English
Hindi
Punjabi
Personal Information
- Date of Birth: 03/31/92
- Marital Status: Married
Awards
- Best Crew (2014)
- Most Hardworking Crew (2016)
- Best Communication Skills (2017)
- Attention to detail to personal Preferences By First class passengers (2017)
- Most Proactive Crew (2018)
- Most Punctual
Timeline
Operations Supervisor VIP Flights
Emirates Flight Catering
06.2023 - 09.2024
Cluster Event Sales Executive
Hyatt Place Hotels Dubai
09.2021 - 05.2023
Premium Cabin Crew
Etihad Airways
12.2013 - 06.2020
Senior Cabin Crew
Indigo Airlines
06.2012 - 06.2013
Cabin Crew
Kingfisher Airline
10.2010 - 05.2012
Front Office Associate
Park Plaza Hotel
03.2010 - 09.2010
Bachelor's Computer Application -
DR CV RAMAN UNIVERSITY
12TH GRADE -
DAV SCHOOL
10TH GRADE -
DAV SCHOOL
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