Manisha Gupta
Vancouver,BC
Summary
International Shipping & Logistics Professional offering nearly 5 years of experience in ocean import/export operations, freight forwarding, and inland transportation. Skilled in managing complex international shipments, freight documentation, carrier coordination, pricing, and customer relationship management. Recognized for resolving operational challenges, ensuring regulatory compliance, and building strong partnerships with customers, carriers, and global logistics providers in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Senior Logistics Coordinator, Ocean Freight
Seanautic Marine Inc.
Montreal, Canada
07.2023 - 03.2026
- Managed end-to-end FCL/LCL ocean import and export operations, including carrier bookings, container planning, cargo pickups/deliveries, shipment tracking, and final cargo release while ensuring 100% compliance with international shipping regulations.
- Coordinated with 30+ global ocean carriers, NVOCCs, and customs brokers to ensure seamless cargo movement, managing D&D (Detention & Demurrage) to minimize delays and additional charges, contributing to improved shipment record accuracy.
- Monitored 40+ shipments per sailing, resolving operational issues and ensuring timely closure of files, enhancing customer service responsiveness through timely communication and shipment updates.
- Acted as a subject matter expert for eCTN and trained 4 new team members on documentation including MBL/HBL, CI, PL, PODs, eCTNs and SI & CERS submission, E-Manifest preparation while promoting accuracy and timely customs clearance.
- Managed freight quotations, spot-rate requests, carrier rate negotiations, shipment costing, invoice reconciliation, and pricing strategies to enhance profitability and supply chain performance.
Logistics Coordinator
Seanautic Marine Inc.
Montreal, Canada
06.2021 - 06.2023
- Managed the dispatch and routing of inland operations iIncluding container pickups, deliveries, CN/CP rail reservations, warehouse scheduling, and carrier dispatch to ensure the timely movement of freight.
- Collaborated with network of 20+ warehouses, 3PL trucking fleets, and rail providers to optimize delivery schedules, enhancing shipment visibility and minimizing transit delays.
- Provided exceptional customer experience by maintaining 5 to 10 min inquiry response with either a complete answer or a realistic timeline for resolution.
- Coordinated with accounting for billing, AP/AR tasks, and invoice verification.
Customer Service Supervisor
Canada Post
Montreal, Canada
12.2020 - 06.2021
- Acted as primary point of contact for customer inquiries, resolving service issues, processing transactions, and ensuring compliance with Canada Post policies and security standards.
- Supervised daily retail and postal operations by assisting customers with domestic and international parcels while consistently delivering exceptional customer service.
- Trained and supported new team members, coordinated daily workflow, and implemented process improvements that enhanced service efficiency and customer satisfaction.
- Oversaw cash handling, POS transactions, inventory control, and daily balancing to ensure accurate operational reporting.
Education
Post Graduate Diploma - Business Administration And Management
JMSB, Concordia University
Montreal, QC04-2021
Master of Arts - Economics & Mathematics
Panjab University
Chandigarh08-2018
Bachelor of Arts - Econometrics And Quantitative Economics (Hons.)
Panjab University
Chandigarh06-2016
Core Skills
Complex Shipment Handling | D&D Mitigation | ECTN | Customs Documentation & Compliance | INCO Terms | Spot Rate Requests & Carrier Rate Negotiation | Pricing Analysis |Customer Relationship Management | NVOCC Coordination | Root Cause Analysis | KPI Reporting | Multi-Shipment Coordination | Fast-Paced Operations | Team Training & Mentoring
Technical Skills
Microsoft Excel | Word | PowerPoint | Outlook | Salesforce CRM | Sage Accounting System | QuickBooks | Freight & Cargo Management Systems Data Analysis & Reporting
Languages
- English: Proficient
- French: Intermediate
- Hindi/ Punjabi: Proficient
Timeline
Senior Logistics Coordinator, Ocean Freight
Seanautic Marine Inc.
07.2023 - 03.2026
Logistics Coordinator
Seanautic Marine Inc.
06.2021 - 06.2023
Customer Service Supervisor
Canada Post
12.2020 - 06.2021
Post Graduate Diploma - Business Administration And Management
JMSB, Concordia University
Master of Arts - Economics & Mathematics
Panjab University
Bachelor of Arts - Econometrics And Quantitative Economics (Hons.)
Panjab University