MANISHA REGMI
Surrey
Summary
Dynamic and results-driven hospitality professional with a Post-Baccalaureate Diploma in Global Hospitality and Tourism Management from Capilano University. Highly organized and dependable, with hands-on experience in key hospitality operations, including housekeeping, front office, and food & beverage service from leading hotels, including Hyatt Regency Vancouver and M Mariott Kathmandu. Proficient at multitasking in fast-paced environments while delivering exceptional customer service. Recognized for problem-solving skills, adaptability, and a proactive approach to challenges. Passionate about creating high-quality guest experiences and committed to contributing meaningfully to team success and organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping department
Hyatt Regency
09.2023 - Current
- Maintain Hyatt’s high standards of cleanliness and guest satisfaction by efficiently cleaning and preparing guest rooms.
- Ensure timely replenishment of amenities and linens, creating a welcoming and comfortable environment for guests.
- Conduct detailed inspections of rooms to uphold hygiene and safety standards, contributing to a 20% decrease in reported cleanliness concerns.
- Respond promptly to guest requests and special accommodations, enhancing overall guest experience and satisfaction.
- Collaborate with maintenance and front office teams to address room-related issues, ensuring seamless service delivery.
- Professional Development:
Completed Supervisor and Inspection Training Program at Hyatt Regency Vancouver.
Proficient in OPERA, and HotSOS for room assignments, quality inspections, and guest request management.
Front Office Department - Internship
Royal Penguin Boutique Hotel and Spa
07.2021 - 01.2022
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Help with making reservations, modifying existing reservations, and inputting reservation information into the hotel's system
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Food And Beverage Service Department - Internship
Royal Penguin Boutique Hotel and Spa
07.2021 - 01.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Provide friendly, attentive service to customers, addressing any concerns or special requests promptly and professionally
Trainee For Hostess in Food and Beverage Service Department
M MARRIOT
04.2021 - 07.2021
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Managing the waitlist during busy times, estimating wait times, and keeping track of available tables, escorting guests to their tables and ensuring they are seated comfortably
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Post Baccalaureate Diploma - Global Hospitality and Tourism Management
CAPILANO UNIVERSITY
12.2024
Bachelor of Arts (Honors) - Hospitality Management
INSTITUTE OF INTERNATIONAL MANAGEMENT SCIENCE, UCSI UNIVERSITY
01.2022
Skills
- Optimistic Mindset
- Effective Team Collaboration
- Customer Engagement
- Strategic Problem Resolution
- Precision in Task Execution
- Versatile in Approaching Challenges
- Time Management Expertise
- Effective Problem Solving
- Clear Interpersonal Communication
- Expertise in OPERA PMS
- Health and Safety Standards Knowledge
- Supervisory Skills
Certification
- Serving It Right, Province of British Columbia, 2955095
- Emergency First Aid & CPR/AED Level C (BL), Sunshine First Aid, 105560369, British Columbia, Canada
Timeline
Housekeeping department
Hyatt Regency
09.2023 - Current
Front Office Department - Internship
Royal Penguin Boutique Hotel and Spa
07.2021 - 01.2022
Food And Beverage Service Department - Internship
Royal Penguin Boutique Hotel and Spa
07.2021 - 01.2022
Trainee For Hostess in Food and Beverage Service Department
M MARRIOT
04.2021 - 07.2021
Post Baccalaureate Diploma - Global Hospitality and Tourism Management
CAPILANO UNIVERSITY
Bachelor of Arts (Honors) - Hospitality Management
INSTITUTE OF INTERNATIONAL MANAGEMENT SCIENCE, UCSI UNIVERSITY
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