Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Manisha Walia

Edmonton,AB

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager at KFC (From Dec 2022-Present)

Hemkund Group
02.2022 - Current
  • Hiring, training, and supervising staff
  • Motivating and developing employees
  • Conflict resolution and problem-solving
  • Delegation and time management
  • Overseeing daily restaurant operations
  • Ensuring food quality and safety standards
  • Inventory and supply chain management
  • Compliance with health and safety regulations
  • Budgeting and cost control
  • Analyzing financial reports and KPIs
  • Managing labor costs and food costs
  • Increasing revenue and profitability
  • Handling customer complaints and feedback
  • Ensuring excellent guest experiences
  • Effective verbal and written communication
  • Building relationships with customers and vendors
  • Promoting the restaurant through marketing strategies
  • Implementing promotions and loyalty programs
  • Managing online reviews and social media presence
  • Familiarity with restaurant management software
  • Understanding of Point of Sale (POS) systems
  • Data analysis for decision-making

Team Member/Shift Supervisor

Soul Restaurants (KFC) Vancouver
10.2018 - 02.2022
  • Supervise daily restaurant operations and ensure smooth workflow
  • Lead and motivate the team to deliver excellent customer service
  • Monitor staff performance and provide coaching or feedback as needed
  • Assist in scheduling shifts and managing labour costs
  • Ensure compliance with health, safety, and hygiene standards
  • Handle customer complaints and resolve issues promptly
  • Manage inventory and assist with ordering stock
  • Perform cash handling and ensure accurate till operations
  • Support the training and development of team members
  • Oversee opening and closing procedures
  • Ensure adherence to KFC policies and operational standards
  • Report to the Restaurant Manager on operational updates and challenges
  • Perform other duties as assigned by RGM

Education

Associates of Science Degree -

Coquitlam College
08.2021

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Certification

  • Certified First Aid Giver
  • Certified Serve Safe/Safecheck learning governed by the food ministery of Canada.

Timeline

General Manager at KFC (From Dec 2022-Present)

Hemkund Group
02.2022 - Current

Team Member/Shift Supervisor

Soul Restaurants (KFC) Vancouver
10.2018 - 02.2022

Associates of Science Degree -

Coquitlam College

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Manisha Walia