Manisha Thakur
Waterloo,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bahar Indian Cuisine
05.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the business alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Crew Member
Mr. Puffs
09.2022 - 04.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Diploma in Architectural Technology - Architectural And Engineering Technology
George Brown College
Toronto, ON04.2024
High School Diploma -
DAV Public School
Punjab, India07.2021
Skills
- Customer Support
- Data Entry
- Call Center Operations
- Product and service knowledge
- Documentation And Reporting
- Database Maintenance
- CRM Navigation
- Appointment Scheduling
- Quality Assurance Controls
- Technical Support
Timeline
Customer Service Representative
Bahar Indian Cuisine
05.2023 - 04.2024
Crew Member
Mr. Puffs
09.2022 - 04.2023
Diploma in Architectural Technology - Architectural And Engineering Technology
George Brown College
High School Diploma -
DAV Public School
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