Detail-oriented and dedicated professional with experience in backend support, seeking to leverage my skills in document verification, data management, and compliance to contribute to the efficiency and effectiveness of Uber's backend operations.
Overview
3
3
years of professional experience
Work History
Backend Support Specialist
Concentrix
Chandigarh, Chandigarh
08.2021 - Current
Verified identification, vehicle registration, and insurance documents for employees
Compliance Checking, Ensuring compliance with the uber policy
Accurately extracting and entering relevant information from the documents.
Maintained and updated driver and vehicle information accurately in the system
Communicated effectively with drivers to request additional documentation and resolve discrepancies
Ensured compliance with local and federal regulations regarding driver and vehicle documentation
Conducted regular audits and implemented quality control procedures to ensure accuracy and completeness
Assisted drivers with technical issues related to document submission
Provided training and support to new team members on verification procedures
Generated and analyzed reports on verification status and identified areas for improvement.
Education
Bachelors of Arts -
Skills
Document Verification
Data Management
Communication
Quality Assurance
Technical Support
Compliance
Training and Development
Reporting
Attention to Detail
Hobbies and Interests
Travelling: Passionate about exploring new places and cultures.
Dancing: Enthusiastic about dancing and participating in dance activities.