Manisha Sharma
Brampton,ON
Summary
HARD-WORKING, CREATIVE, INNOVATIVE AND RESPONSIBLE with proven success directing a broad range of corporate project management support and participating in planning, execution, analyzing, controlling and implementing solutions as a Project coordinator. I am looking for a career opportunity in any prestigious organization to meet my skills.
Overview
7
7
years of professional experience
Work History
Security shift Supervisor
Vista Security
09.2022 - Current
- Make report of everything which happened on site and let higher authorities know
- Have good communication with the client and understand
- Need to do the audits and complete the required target from the company manager
- Review reports and ensure correctness and accuracy prior to issue to management or the client
- Handle security issues or emergency situations according to established procedures
- Be aware of and familiar with site-specific operations performance manual and post orders
- Participating in training for any change in control room and respond to requests from vista management to provide additional supervision/training to security control room officers.
Security Guard
Vista Security
04.2020 - 09.2022
- Manage an access of building and tackle the crowd entering in the building
- Record all the entries of all visitors and employees in log sheet
- Need to do the audits and complete the required target from the company manager
- Review reports and ensure correctness and accuracy prior to issue to management or the client
- Handle security issues or emergency situations according to established procedures
- Be aware of and familiar with site-specific operations performance manual and post orders
- Participating in training for any change in control room and respond to requests from vista management to provide additional supervision/training to security control room officers.
Project Coordinator (Internship)
The Cybertronics Inc.
05.2021 - 08.2021
- Major responsibility is working with the project team, recording timeframes and budgets for projects
- Work to assist teams with the coordination of resources, equipment, meetings and information
- Communicating in meetings with clients, stakeholders, colleagues to identify risks, collaborate with experts in the field
- Establish objectives that support skills to, enhance proactive learning tools in the team, create an environment for personal growth and teamwork
- Perform various coordinating tasks, like schedule and risk management, along with administrative duties, like maintaining project documentation and handling financial queries
- Assess major issues and risks related to the project and provide solutions where applicable.
Customer Service Representative
Walmart
Brampton, ON
02.2021 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist/Administrative Assistant
Easy Day
01.2019 - 12.2019
- Answered calls and scheduled appointments
- Greeted visitors with a friendly and helpful attitude
- Provided interested parties with general information
- Sorted incoming mail and handled outgoing mail
- Processed bills and handled other confidential documents
- Typed and edited memos and reports
- Made copies, input data, and performed other important clerical tasks.
Lab Technician
Verka milk plant
06.2018 - 12.2018
- Conducting tests on new products or experimental processes
- Designing and conducting lab tests according to standard procedures
- Using, cleaning and maintaining various types of equipment
- Handling and storing chemicals and other materials
- Handling of compressed gas cylinders
- Administrative tasks such as maintaining notebooks, documenting procedures, and preparing orders and invoices.
Receptionist
Best Price
12.2016 - 05.2018
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Regularly exceeded daily sales and product add-on quotas
- Recommended products to customers, thoroughly explaining details.
Education
POST-GRADUATE COURSE - PROJECT MANAGEMENT AND STRATEGIC LEADERSHIP
Lambton College
Mississauga, ONPOST-GRADUATION - MASTERS OF BIOTECHNOLOGY
Punjabi University
Patiala, PunjabGRADUATION - BACHOLERS OF BIOTECHNOLOGY
Punjab university
Chandigarh, PunjabSkills
- Team building and Problem-solving skills
- Excellent Customer Services skills
- Computer skills: MS Office 2007, Word, Excel, PowerPoint
- Research and Analytical skills
- Excellent Communication skills
- Management skills as team leadership
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Hobbies and Interests
- Reading Books
- Writing Poetry
- Watching Science related Videos
Timeline
Security shift Supervisor
Vista Security
09.2022 - Current
Project Coordinator (Internship)
The Cybertronics Inc.
05.2021 - 08.2021
Customer Service Representative
Walmart
02.2021 - 07.2021
Security Guard
Vista Security
04.2020 - 09.2022
Receptionist/Administrative Assistant
Easy Day
01.2019 - 12.2019
Lab Technician
Verka milk plant
06.2018 - 12.2018
Receptionist
Best Price
12.2016 - 05.2018
POST-GRADUATE COURSE - PROJECT MANAGEMENT AND STRATEGIC LEADERSHIP
Lambton College
POST-GRADUATION - MASTERS OF BIOTECHNOLOGY
Punjabi University
GRADUATION - BACHOLERS OF BIOTECHNOLOGY
Punjab university