Manisha Sharma
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Mexican Grill
08.2023 - 12.2023
- Making sure great tasting, high quality food is served.
- Helping to resolve food quality issues.
- Supporting food safety which includes the following: ensuring handwashing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.
- Helping to resolve customer incidents and working to ensure positive customer experiences.
- Helping to monitor crew breaks, shift changes, shift meetings, and line schedules.
- Developing and cross training all front of house Crew.
- Assisting with Crew performance reviews.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined service processes for improved efficiency and reduced waiting times for customers.
- Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork.
- Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary.
- Ensuring the proper quantity of supplies are available as needed.
- Enhanced staff productivity with regular training sessions and performance evaluations.
Kitchen Leader
Chipotle Mexican Grill
10.2022 - 08.2023
- Manage kitchen staff and coordinate food orders.
- Supervise food prep and cooking.
- Check food plating and temperature.
- Establish portion sizes.
- Train kitchen staff on prep work and food plating techniques.
- Store food products in compliance with safety practices.
- Keep weekly and monthly cost reports.
- Maintain sanitation and safety standards in the kitchen area.
- Worked in a high pressure environment.
- Worked the cash register.
- Managed restaurant operations.
- Opened the restaurant
- Reduced food waste through diligent inventory management and proper food storage practices.
- Handled guest and customer complaints and concern.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
Shift Manager
McDonald's
10.2021 - 03.2022
- Worked in a high pressure environment.
- Communicated with customers.
- Helped customers with orders.
- Bagged meals and orders for customers.
- Maintained a positive attitude.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Helped train new employees.
- Managed restaurant operations.
- Worked the cash register.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Maintained quality control.
- Worked in a high pressure environment.
- Restocked items.
- Maintained a positive attitude.
Warehouse Associate
Amazon Fresh
10.2021 - 03.2022
- Pick and pack customers online orders.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Hr. Trainee
Escorts Auto Products
01.2014 - 11.2016
- Assisting departments with their recruitment needs through liaison with agencies/ advertisers coordinating prospective candidates, interviewing them and administering offers.
- Conduct inductions of new staff.
- Assistance in the employee evaluation and processing of employees' issues.
- Maintaining a healthy communication system towards the employees.
- Ensure that staffing needs are met in a timely manner, from placing ads to interviewing and hiring.
- Learn how we build our company culture.
- Maintain an environment that supports diversity.
- Became knowledgeable on staffing, training, diversity awareness, and teamwork.
- Learn to assess talent to build a strong management and hourly team.
- Enhanced HR department efficiency by streamlining processes for employee record-keeping and benefits administration.
- Improved employee retention by developing and implementing effective onboarding programs for new hires.
Management Trainee
CapitalVia Global Research ltd
08.2014 - 12.2014
- Effectively engaging with the clients and generating the set targeted revenue.
- Ensuring High customer retention through customer service and relationship.
- Analyzing, differentiating and converting clients from hot prospects.
- Calling prospective clients and engaging with them to maximize sales.
- Focusing on building long-term relationship with the clients Ensuring that the client information is maintained and updated in CRM.
- Conducting market research and keeping up-to-date with the knowledge of market.
- Motivate team members to make team work as a single unit towards a common objective.
- Ensure that the team is delivering desired results through daily tracking and supervision.
- Maintain all necessary data and records for appropriate format for future reference and sharing status updates to senior management.
- Responsible for not only selling but also maintaining and improving relationships with the client.
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
Education
MBA - Human Resources, Marketing
Invertis University Bareilly
Bareilly, Uttar Pradesh07.2014
B.Ed. - Education
Mangalayatan University Aligarh
Aligarh, Uttar Pradesh12.2012
BBA - Business Administration
Mangalayatan University Aligarh
Aligarh, Uttar Pradesh07.2010
Skills
- Customer service
- Exceptional Communication
- Waste Reduction
- Kitchen Organization
- Food Presentation
- Problem Solving
- Staff Training
- Time Management
- Attention to Detail
- Financial Acumen
- Team Management
- Coaching and Mentoring
- Conflict resolution
- Food Safety
- Career Development
- Recruitment Strategies
- Compensation and Benefits
- Onboarding processes
- Business Administration
- Microsoft Office 365
- Forecasting Skills
Certification
- Food Handler Certification.
- ServSafe Manager Certification.
Languages
Hindi
Native or Bilingual
English
Full Professional
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Leader
Chipotle Mexican Grill
08.2023 - 12.2023
Kitchen Leader
Chipotle Mexican Grill
10.2022 - 08.2023
Shift Manager
McDonald's
10.2021 - 03.2022
Warehouse Associate
Amazon Fresh
10.2021 - 03.2022
Management Trainee
CapitalVia Global Research ltd
08.2014 - 12.2014
Hr. Trainee
Escorts Auto Products
01.2014 - 11.2016
MBA - Human Resources, Marketing
Invertis University Bareilly
B.Ed. - Education
Mangalayatan University Aligarh
BBA - Business Administration
Mangalayatan University Aligarh
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