Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manisha Sehrawat

Edmonton,AB

Summary

Detail-orientedin Customer Servicewith extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Well versed in customer care who is successful in achieving sales goals, while maintaining high levels of customer satisfaction.

Overview

8
8
years of professional experience

Work History

School Bus Driver

Southland Transportation Ltd.
01.2023 - Current


  • Maintained driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Conducted pre-trip inspections of bus for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Operated bus and navigation equipment in alignment with company safety, and local traffic standards and regulations.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Kept up to date on local, state and federal regulations related to school bus operations.
  • Executed proper and timely loading and unloading of passengers.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Assisted in training new drivers and maintaining driver certifications.
  • Assisted in loading and unloading students and belongings.
  • Administered first aid to passengers in need.
  • Inspected and serviced buses on regular basis.
  • Supervised students during loading, unloading and on bus.
  • Enforced student behavior policies and responded to student emergencies.
  • Attended pre-trip meetings to support safe transport of students.
  • Identified and reported mechanical problems and safety hazards.
  • Completed logbooks, incident reports and other daily paperwork.
  • Maintained accurate and up-to-date route and time logs.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.


  • Drove bus along assigned route, picking up students.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Assisted students with boarding and exiting bus to reduce safety issues.

Delivery Driver

Organic Box
07.2020 - 04.2021

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  • Inspected the delivery van for defects and safe operating condition before, during and after trips.
  • Demonstrated ability to conduct a Pre trip and Post trips inspections of assigned vehicle.
  • Hands on experience in using established routes and designated bus stops.
  • Well versed in using emergency evacuation drills.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Established and maintained excellent customer relationships.

Cashier

Marks Work Warehouse
11.2019 - 07.2020
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Upsold additional products and services to customers, increasing revenue.
  • Built relationships with customers to encourage repeat business.


Company Secretary

HJA & Associates
06.2016 - 08.2018

- Carried Auditing for various Listed and Unlisted companies dealing in SEBI compliances , Companies Act, Labour laws, RBI compliances, Exchange Compliances , Insurance Law , FDI and other applicable laws.


- Goods Drafting skills related to Agreement , Petition , drafts , Notices etc.


- Done Drafting for Companies Like VIVO Smartphones Pvt. Ltd. And many other private limited companies.

Education

Bachelor of Commerce - Commerce

University of Delhi
Delhi, Canada
10.2014

High School - Commerce

Amity International School
New Delhi , India
04.2010

Skills

  • Cash handling expertise
  • Advanced clerical knowledge
  • Customer-oriented
  • Retail sales
  • Credit card transactions
  • Computer literate
  • POS systems knowledge
  • Upselling techniques
  • Critical thinking
  • Attention to detail
  • Skilled multi-tasker
  • Customer service expert
  • Motivated team player
  • Strong communication skills
  • Active listening skills

Timeline

School Bus Driver

Southland Transportation Ltd.
01.2023 - Current

Delivery Driver

Organic Box
07.2020 - 04.2021

Cashier

Marks Work Warehouse
11.2019 - 07.2020

Company Secretary

HJA & Associates
06.2016 - 08.2018

Bachelor of Commerce - Commerce

University of Delhi

High School - Commerce

Amity International School
Manisha Sehrawat