Manisha Rani
Surrey,Canada
Summary
Proficient in managing administrative functions and improving customer relations in dynamic environments. Leverages strong organizational and communication skills to resolve issues efficiently, ensuring high-quality service delivery. A collaborative team player dedicated to enhancing operational workflows and client satisfaction.
Overview
9
9
years of professional experience
Work History
Office Administrator
Cactus Club Cafe
Burnaby, British Columbia
01.2023 - Current
- Streamline daily administrative operations for a high-volume hospitality environment, ensuring seamless communication between departments.
- Managed front-of-house documentation, staff scheduling, and office inventory to ensure operational efficiency.
- Coordinated vendor relations and processed invoices accurately to support financial health of location.
- Acted as central point of contact for internal inquiries, resolving issues promptly through effective organizational skills.
Assistant Manager – Customer Service
Axis BANK LIMITED
Chandigarh, India
01.2019 - 04.2021
- Promoted and sold banking products and financial services to enhance customer engagement.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing.
- Met sales revenue targets by developing and maintaining effective sales activities and plans.
- Built and maintained long-term relationships with clients and management teams by providing guidance and support, recommending service improvements and new opportunities.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Axis Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It sells financial services to large and mid-size companies, SMEs, and retail businesses. Website: https://en.wikipedia.org/wiki/Banking
Distributor Service Executive – Customer Service
Aditya Birla Sun Life Assets Management Company Ltd.
08.2018 - 12.2019
- Manage brokerage related queries – structure, payout and claw back.
- Extend post empanelment engagement support and resolve sales related queries.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Built and maintained relationships with peers and upper management to drive team success.
- Managing day to day transactions like a. KYC completion, Rejections, and seizures, Generate and dispatch account statements.
- Explained amount for expected services and provided answers to customer questions.
- Birla Sun Life Asset Management Company Limited is an investment managing company registered under the Securities and Exchange Board of India. Website: https://en.wikipedia.org/wiki/Securities_and_Exchange_Board_of_India
Administrative Executive
CANVERA DIGITAL TECH PVT LTD.
Gurgaon
03.2017 - 06.2018
- Preparing, organizing, and stored information in paper and digital form using MS excel.
- Dealing with queries on the phone and by email.
- Verifies and processes invoices for payment; operates office equipment; assists with facilities.
- Managing diaries, scheduling meetings, and booking rooms.
- Arranging travel and accommodation.
- Provides back-up support to administrative assistant and to HR.
- Canvera Digital Technologies Pvt. Ltd. provides online photography services to photographers by integrating web hosting, e-commerce, collaboration, print, and design services to customers.
Education
Post Baccalaureate Diploma -
Kwantlen Polytechnic University
Vancouver12-2022
Masters in Business Administration -
Lovely Professional University
01-2016
Bachelor of Commerce -
Punjab University
India01-2014
Skills
- Teamwork and Collaboration
- Effective Communication
- Responsible and Reliable
- Customer Relationship Management
- Productive Standards
- Excellent Customer Service Skills
- Building Customer Loyalty
- Ability to present complex data clearly
- Strong communication and organizational skills
- Good stakeholder management skills
Languages
- Punjabi
- Hindi
- English, Professional
- Punjabi, Native
- Hindi, Native
Key Skills Responsibilities
- Excellent Customer Service Skills
- Building Customer Loyalty
- The ability to present complex data in a clear and easy to understand way.
- Strong communication and organizational skills
- Good stakeholder management skills
Timeline
Office Administrator
Cactus Club Cafe
01.2023 - Current
Assistant Manager – Customer Service
Axis BANK LIMITED
01.2019 - 04.2021
Distributor Service Executive – Customer Service
Aditya Birla Sun Life Assets Management Company Ltd.
08.2018 - 12.2019
Administrative Executive
CANVERA DIGITAL TECH PVT LTD.
03.2017 - 06.2018
Post Baccalaureate Diploma -
Kwantlen Polytechnic University
Masters in Business Administration -
Lovely Professional University
Bachelor of Commerce -
Punjab University