Manisha Rani
Surrey,BC
Summary
Successfully coordinates service programs to meet critical social needs. Offers direct support and orchestrates effective outreach to community members. Skilled at cultivating strong partnerships with local businesses to meet financial needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BSNL
Punjab
02.2023 - 01.2024
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers
- Resolve customer issues Quickly to close deals and boost client satisfaction.
Cashier
Pet Mater Vet. Clinic
Punjab
05.2021 - 12.2022
- Offer advice to pet parents regarding products and care
- Keep it clean and stocked with products
- Operate cash register and other store equipment.
Crew Member
Silver Spoon Restaurant
Punjab
08.2020 - 03.2021
- Worked as an energetic, collaborative, and professional crew member
- Helping in preparing food, explaining menu items to customers, keeping the restaurant clean and maintaining a positive and professional attitude
- Ensured the sanitization of the kitchen area on a daily basis
- Minimized ingredients waste to 5% by developing new ingredients planning organizing food sharing events
- Dealing with orders of customers.
Customer Service
The D-Mart Mall
Punjab
04.2019 - 06.2020
- Perform clerical tasks as directed by supervisor
- Customer service- Attending to the needs of patrons to ensure that their expectations were met
- Manage and relay business calls throughout the course of shift(s).
Sales Representative
Red Tape Outlet
Punjab
01.2017 - 02.2019
- Formulate and execute compelling seasonal sales promotions
- Work collaboratively with a team of 6 other sales associates to devise strategic sale solutions to achieve and exceed sales monthly
- Answered customer questions about sizing, accessories, and merchandise care.
Education
B.Tech in Computer Science -
ARYABHATTA GROUP MOF INSTITUTE AND TECHNOLOGY
Pursuing Diploma in Project Management -
KEYSTONE COLLEGE
Skills
- Friendly environment
- Customer service
- Teamwork
- Verbal and Written Communications
- Recordkeeping and Confidentiality
- Sales experience
- Excellent at MS Office and Tech works
Timeline
Customer Service Representative
BSNL
02.2023 - 01.2024
Cashier
Pet Mater Vet. Clinic
05.2021 - 12.2022
Crew Member
Silver Spoon Restaurant
08.2020 - 03.2021
Customer Service
The D-Mart Mall
04.2019 - 06.2020
Sales Representative
Red Tape Outlet
01.2017 - 02.2019
B.Tech in Computer Science -
ARYABHATTA GROUP MOF INSTITUTE AND TECHNOLOGY
Pursuing Diploma in Project Management -
KEYSTONE COLLEGE