Manisha Pradhan

· Managed and lead cross-functional team(s) and subject matter experts in the development, planning and implementation of multiple projects.

· Planned and implemented project schedules and monitor projects from inception to delivery.

· Created and delivered presentations, develop communications and communicate to cross-functional audiences both internally and externally.

· Communicated project status, issues, results and impacts to local and senior management.

· Maintained awareness of trends, business conditions and internal processes and practices impacting project deliverables.

· Built and maintained relationships with clients to provide ongoing support.

· Trained new and existing employees on customer service best practices to improve overall customer handling skills.

· Facilitated communication and collaboration between departments to help business function smoothly.

· Monitored customer service operations to confirm compliance with quality standards.

· Planned, developed, and implemented strategies to convey information with key decision makers.

· Conducted regular technical meetings and program briefings for corporate management and customer personnel.

· Administrative support staff for ITS 3rd party Contract Management Team under a Functional Manager in UK.

· Worked closely with the manager to promptly complete all activities.

· Supported the Functional Manager through facilitation, program management and coordination in order to ensure that the contractor's on-boarding and off-boarding was smooth.

· Achieved project deadlines by coordinating with contractors to manage performance.

· Identified plans and resources required to meet project goals and objectives.

· Tracked project and team member performance closely to quickly intervene in mistakes or delays.

· Provided detailed project status updates to stakeholders and executive management.

· Responded to customer inquiries and provided technical assistance over phone and chat.

· Configured hardware, devices, and software to set up work stations for customers.

· Removed malware and other threats from laptops and desktop systems.

· Diagnosed and troubleshot hardware, software and network issues.

· Researched and identified solutions to technical problems.

· Created user accounts and assigned permissions.

· Installed and configured operating systems and applications.

· Monitored system performance to identify potential issues.

· Installed, configured and maintained computer systems and network connections.

· Developed and implemented preventive maintenance procedures.

· Patched software and installed new versions to eliminate security problems and protect data.

· Configured and tested new software and hardware.