Manisha Manisha
Edmonton,Alberta
Summary
Dynamic customer service professional with extensive experience at Hudson Bay, excelling in problem resolution and effective communication. Proven track record in training staff and enhancing service delivery standards. Skilled in equipment maintenance and workflow organization, consistently improving operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hudson Bay
Toronto, ON
05.2024 - 03.2025
- Assisted customers with inquiries and issues via phone and email.
- Processed orders and returns efficiently using company software systems.
- Maintained product knowledge to provide accurate information to customers.
- Documented customer interactions in the CRM for future reference.
- Collaborated with team members to improve service delivery standards.
- Trained new staff on customer service protocols and procedures.
- Resolved customer complaints by following established escalation processes.
- Provided feedback to management on recurring customer issues for improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
LEAD HAND
MAPLE LEAF FOODS
Brampton, ON
05.2023 - 05.2024
- Demonstrated effective communication with team members while providing guidance, instruction and direction.
- Trained new employees on the best practices for completing various job duties safely and efficiently.
- Performed regular maintenance checks on equipment in order to prevent costly repairs or downtime.
- Escalated complex issues or challenges to supervisors for timely resolution.
- Organized workflow for staff to maximize productivity and meet deadlines.
- Documented production processes, logs, and reports accurately and concisely.
- Evaluated current processes for accuracy, efficiency and scalability before recommending changes.
- ALL MACHINE OPERATOR
Team Member
Tim Hortons
Brampton, Ontario
02.2022 - 01.2023
- Prepared and served beverages according to company standards.
- Maintained cleanliness of work area and dining space regularly.
- Assisted customers with orders and provided excellent service.
- Operated cash register and handled transactions accurately.
- Collaborated with team members to ensure efficient service flow.
- Stocked supplies and organized inventory for daily operations.
- Followed safety procedures to ensure a safe working environment.
- Trained new team members on operational procedures and best practices.
- Maintained a clean and organized work area throughout shift.
Education
HIGH SCHOOL DIPLOMA - Personal Support Worker
North American School of Information Technolgy
Brampton06.2025
HIGH SCHOOL DIPLOMA - Computer Networking And Technician
Canadore College
Mississauga12.2022
High School Diploma -
Impact Institute
India01-2020
Skills
- Customer service
- Team building
- Equipment maintenance
- Network troubleshooting
- Employee training
- Effective communication
- Workflow organization
- Problem resolution
- Process documentation
- Conflict mediation
- Call center experience
- Technical support
- Data collection
- Consultative sales
- Receiving support
- Negotiation strategies
- Call management
- Refund management
Certification
- Personal support worker
- CPR & First Aid Certification
- Food Handler Certificate
- Computer Programmings
- Alberta health Directory
- Security Guard License
- WHIMS Certification
Timeline
Customer Service Representative
Hudson Bay
05.2024 - 03.2025
LEAD HAND
MAPLE LEAF FOODS
05.2023 - 05.2024
Team Member
Tim Hortons
02.2022 - 01.2023
HIGH SCHOOL DIPLOMA - Personal Support Worker
North American School of Information Technolgy
HIGH SCHOOL DIPLOMA - Computer Networking And Technician
Canadore College
High School Diploma -
Impact Institute
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