MANISHA LAKHARA
Toronto,ON
Summary
Focused professional with superior skills in fulfillment, communication and Serving orders. Proud Amazon CSA experienced in working in solitary role or as part of busy team. Punctual with terrific work ethic. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Packaging Associate
Ravi Packaging
Amritsar, Punjab , India
12.2022 - 03.2023
- Labeled packages and recorded items packed in preparation for shipping.
- Packaged Tiffins manually by placing in boxes and surrounding with protective materials.
- Monitored performance for adherence to procedures, safety rules and quality standards.
- Accomplished production goals by working with speed and accuracy.
- Obtained, moved and sorted products and materials.
CSA
Amazon
Amritsar, Punjab, India
08.2022 - 11.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Operated multi-line phone system and online messaging system to communicate with customers.
Receptionist
The Park
Mumbai, Maharashtra , India
11.2019 - 03.2020
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
Restaurant Waitress
Peninsula redpine
Mumbai, Maharashtra , India
01.2019 - 11.2019
- Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Rustomjee Academy For Global Careers
Mumbai 11.2021
Skills
- Product Packaging
- Clear Communication
- Microsoft Office
- Customer Relations
- Microsoft Office Suite
- POS systems expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Packaging Associate
Ravi Packaging
12.2022 - 03.2023
CSA
Amazon
08.2022 - 11.2023
Receptionist
The Park
11.2019 - 03.2020
Restaurant Waitress
Peninsula redpine
01.2019 - 11.2019
Bachelor of Science - Hotel, Resort And Restaurant Management
Rustomjee Academy For Global Careers
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