Manisha Kumari

• Maintained record of updates and applied fixes for online assets.
• Monitored regulatory compliance with industry standards and legal guidelines.
• Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
• Reviewed marketing and promotional communications for quality assurance and compliance issues.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Met customer call guidelines for service levels, handle time and productivity.

• Operated cash register and accurately processed payments, returns, and exchanges.

Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.

• Resolved customer complaints quickly to maintain customer satisfaction.
• Trained team members in successful strategies to meet operational and sales targets.

• Packed orders in accordance with customer specifications.

• Followed all safety and security procedures to reduce risks
• Achieved results by working with staff to meet established targets.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Developed and implemented customer service policies to enhance satisfaction.

Achieved results by working with staff to meet established targets.

• Evaluated customer needs and feedback to drive product and service improvements.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Educated staff on organizational mission and goals to help employees achieve success.