MANISHA KALIDINDI
Surrey,Canada
Summary
Healthcare Business Analyst with extensive expertise in clinical workflows and EHR systems including Cerner, Meditech, PARIS, and PROFILE. Proficient in requirements gathering, current-state analysis, and workflow optimization, leading to enhanced operational efficiency. Experienced in system testing, change management, and engaging cross-functional stakeholders to improve patient outcomes. Holds a Master’s in Global Health with a focus on Healthcare Administration, demonstrating a strong ability to support complex clinical environments.
Overview
7
7
years of professional experience
Work History
Clinical Business Analyst
NTT DATA
Vancouver, Canada
05.2023 - Current
- Conduct workflow assessments with clinical teams, and translate operational needs into system requirements to support EHR enhancements.
- Provide Tier 1/2 application support for Cerner PowerChart, Orders, Meditech EMR modules, and community systems, including PARIS and PROFILE.
- Analyze incidents, troubleshoot system issues, and escalate complex cases while ensuring minimal impact on patient care.
- Partner with nurses, physicians, and operational leaders to identify workflow gaps and recommend process improvements.
- Support system upgrades, integration testing, UAT, and go-live readiness across multiple clinical environments.
- Improve documentation accuracy and user experience through configuration support and issue resolution.
- Contribute to knowledge-base resources, and train new analysts to ensure consistent service delivery.
Medical Office Administrator
Young Medical Clinic
Vancouver, Canada
07.2022 - 05.2023
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of the check-in process.
- Thorough knowledge of INPUTHEALTH EMR and aware of all the tasks associated with EMR.
- Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.
- Maintained consistent patient confidentiality in alignment with guidelines and protocols.
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Handling large volumes of calls daily to communicate with patients, other health professional clinics and insurance companies.
- Coordinated communications between patients, physicians and hospital personnel.
- Performed medical transcription duties.
- Worked with insurance company representatives to verify benefits and obtain balances owed.
- Oversaw office inventory and timely reordering of supplies.
- Maintained current knowledge of the health records system and trained all new employees on correct usage.
- Provided exceptional patient experience through friendly and compassionate communications.
Medical Office Administrator
CVM MEDICAL
Vancouver, Canada
02.2022 - 06.2022
- Greet And Triage Customers, Ensure Compliance With Covid-19 Protocols, Manage Lineups Take Payments And Other Clinic Duties.
- Checkin Patients And Sending Emails To All Patients Using Crm And Zoho Software.
- Administer Covid-19 Tests To Non Symptomatic Customers.
- Ensure All Paperwork Is Logged And Filed According To Corporate Requirements.
- Prepared And Maintained Accurate Digital Health Records Of Customers.
- Positive And Helpful Direct Patient Interactions.
- Managed High Number Of Customer Calls Daily For Their Appointments And Results.
- Maintain Strict Confidentiality About Employee And Patient Information.
- Completed And Filed Financial Documents For Accounting Purposes.
- Speed Typing And Entering All Customers Information In Systems.
- Performed Other Duties And Projects As Directed By Manager.
- Appointed As Acting Team Supervisor In The Absence Of Supervisor Which Included The Responsibilities Of Supervising 20 Employees And Sending End Day Reports To Head Of The Department.
CUSTOMER SERVICE REPRESENTATIVE
CHEVRON
Vancouver, Canada
09.2019 - 09.2021
- Customer Service.
- Achieved Retail Excellence Award From Parkland For The Month Of October 2019.
- Handled Cash And Credit/Debit Transactions.
- Familiar With Pos.
Dentist
VIJAY DENTAL, CLINIC
Visakhapatnam, India
10.2018 - 08.2019
- Recommended Products And Devices For Patients' Home Care.
- Performed Laboratory And Radiologic Support Functions Such As Preparing Materials And Models.
- Cleaned And Filled Teeth.
- Provided Appropriate Postoperative Instructions As Prescribed By Dentist.
- Properly Sterilized Dental Equipment And Examination Rooms In Accordance With Infection Control Policies.
- Properly Administered General And Local Anesthetics To Lessen Pain And Discomfort.
- Consistently Followed Protocols Regarding Quality Assurance, Biohazards, Infection Control, Charting And Emergencies.
- Educated Patients Regarding Preventive Dental Care, Plaque Control, Causes And Treatment Of Dental.
- Expertly Filed Patients' Charts And Processed Billing And Payments.
- Delivered Preoperative And Postoperative Care.
- Educated Patients About Proper Oral Hygiene And Prevention Of Dental Diseases.
- Examined Patients' Head, Neck And Oral Cavity For Signs Of Disease.
Education
Master of Science - GLOBALHEALTH
FAIRLEIGH DICKINSON UNIVERSITY
Vancouver, BC, CANADA01.2021
BACHELOR OF SCIENCE - BACHELOR OF DENTAL SURGERY
OXFORD DENTAL COLLEGE
Bengaluru, INDIA09.2018
Skills
- Business analysis and documentation
- Process mapping (as-is, to-be)
- Requirements gathering and user stories
- Clinical workflow optimization
- EHR systems: Cerner, Meditech, PARIS, PROFILE
- Digital health transformation
- Stakeholder engagement
- System testing and UAT
- Data interpretation and insights
- Change management support
- Issue triage and root-cause analysis
- End-user training and support
Timeline
Clinical Business Analyst
NTT DATA
05.2023 - Current
Medical Office Administrator
Young Medical Clinic
07.2022 - 05.2023
Medical Office Administrator
CVM MEDICAL
02.2022 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
CHEVRON
09.2019 - 09.2021
Dentist
VIJAY DENTAL, CLINIC
10.2018 - 08.2019
Master of Science - GLOBALHEALTH
FAIRLEIGH DICKINSON UNIVERSITY
BACHELOR OF SCIENCE - BACHELOR OF DENTAL SURGERY
OXFORD DENTAL COLLEGE