Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Akhil MANNE

Vancouver,Canada

Summary

Business Analyst with 6+ years of experience bridging business needs with technology solutions across healthcare, SaaS, and finance. Skilled in requirements gathering, BRDs, process mapping, and UAT. Recently, I supported AI/ML initiatives using Azure, Power Apps, and Google Vertex AI, translating business AI requests into actionable specifications. Experienced in stakeholder management, Agile delivery, and client onboarding.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Fraser Health
BC, CANADA
03.2023 - 07.2025
  • Integrated legacy systems using BizTalk and ESB principles, enabling seamless HL7, JSON, and XML data exchange to enhance interoperability.
  • Authored API contract documentation and interface specs to support scalable system integrations and accelerate developer onboarding.
  • Translated complex clinical workflows into clear technical specifications, aligning product, development, and testing teams.
  • Developed and deployed BizTalk orchestrations and C# components for HL7 integrations, enhancing system reliability.
  • Managed end-to-end healthcare integration projects including client engagement, documentation, approvals, and multi-environment deployments.
  • Facilitated discovery workshops, documenting business and functional requirements for healthcare system integrations.
  • Conducted process mapping to identify automation opportunities, laying the foundation for AI/analytics initiatives in reporting and patient workflows.
  • Maintained traceability matrices and authored acceptance criteria, ensuring regulatory compliance and alignment with stakeholder needs.
  • Utilized Azure DevOps for sprint planning, work tracking, and CI/CD automation, improving deployment efficiency.
  • Performed end-to-end API testing with Postman and SoapUI to validate data integrity and security.
  • Documented process flows using Visio diagrams or other visualization tools.

Senior Business Analyst & Developer

HCL Technologies
Vancouver, BC
06.2022 - 12.2022
  • Designed and delivered Power BI dashboards connected to cloud-based data sources, incorporating Row-Level Security (RLS) and DAX measures to support dynamic, role-based reporting..
  • Supported Azure-based SQL Server environments with high availability (HA) and disaster recovery (DR) strategies to ensure business continuity.
  • Developed data pipelines with Azure Data Factory (ADF) and performed ETL orchestration using Blob Storage, SQL Server, and SSIS.
  • Executed large-scale data migration projects across SQL Server, Azure SQL, and Azure Storage, ensuring integrity, auditability, and minimal downtime through structured cutover planning.
  • Collaborated with cross-functional teams to scope and validate analytics and AI-related projects in audit-driven environments.
  • Designed internal/external tables and integrated data sources from Azure Data Warehouse (ADW) environments.
  • Conducted KPI tracking and built cloud-based reports using Power BI Service, enhancing operational visibility for leadership.
  • Collaborated with stakeholders to gather and document business requirements, user stories, and process models using JIRA and Confluence, improving development alignment.

Business Analyst – Data & Platform Operations

Treez Inc
Vancouver, BC
02.2022 - 05.2022
  • Maintained synchronized development and production server environments, implementing regular data refresh strategies to ensure operational consistency and availability.
  • Led cross-functional stakeholder sessions and technology onboarding workshops, enhancing adoption of new tools and streamlining team productivity.
  • Collaborated with business users to define CRM-related use cases involving customer data, lead tracking, and activity logging in Salesforce.
  • Developed and published cloud-connected Power BI dashboards utilizing Power Query, DAX, and RLS, driving data visibility and business intelligence across the organization.
  • Gathered and documented business requirements for CRM workflows in Salesforce Lightning and Microsoft Dynamics 365, streamlining lead management and customer onboarding processes.
  • Engaged with stakeholders to capture financial reporting requirements, designing process maps and BRDs for SaaS-based transaction and reconciliation workflows.
  • Partnered with product teams on AI-driven reporting features and automation opportunities, ensuring outputs aligned with accounting standards.
  • Supported UAT and onboarding for clients, reducing support tickets by 40% post go-live.
  • Monitored cloud operations via Google Cloud Platform (GCP) alert policies and metric rules, improving incident response for critical services.
  • Collaborated with engineering and DevOps teams via GitHub, implementing CI/CD pipelines and enforcing version control standards to ensure smooth, auditable deployments.

Independent Projects & Learning

Remote
Vancouver, BC
03.2021 - 12.2021
  • Initiated hands-on learning in machine learning and generative AI using Google Cloud Vertex AI, Generative AI SDK, and prompt design best practices, completing labs on prompt engineering, responsible AI, and Python-based model deployment.
  • Developed prototype applications leveraging LLM APIs for text summarization, intent classification, and enterprise conversational agents (chatbots, smart reporting tools).
  • Applied vector search and embedding-based retrieval techniques to enable scalable LLM-powered solutions.
  • Gained hands-on experience with Git version control, Docker containerization, Kubernetes orchestration, and CI/CD pipelines.
  • Developed prototypes using ChatGPT APIs and Google Vertex AI for text summarization and intent classification.
  • Partnered with teams to explore AI opportunities in SharePoint, Power Apps, and customer-facing automation workflows.

Programmer Analyst

Cognizant Technology Solutions
, India
07.2016 - 12.2018
  • Delivered end-to-end BI solutions using Power BI, SSRS, Qlik Sense, and T-SQL, enabling strategic reporting and actionable insights across business units.
  • Collaborated with global clients (e.g., UPS) to gather reporting requirements, define KPIs, and translate analytical needs into scalable dashboards and visualizations.
  • Conducted gap analyses and stakeholder interviews to streamline reporting processes and eliminate manual tasks through automation and consolidation.
  • Supported financial research and data-driven analysis for investment clients.
  • Assisted in documenting business requirements and process improvements for reporting workflows.
  • Facilitated UAT planning, test case design, and execution to ensure accurate business rule implementation and data integrity.
  • Documented reporting logic, technical specifications, and process flows in Confluence and SharePoint, enhancing cross-team knowledge sharing.
  • Scheduled, maintained, and secured production and parameterized reports via SSRS, ensuring timely delivery and compliance with business SLAs.

Education

Masters - Business Administration

New York Institute of Technology
01.2021

Skills

  • Business Analysis & Agile Tools:
    JIRA, Confluence, Azure DevOps (Boards, Pipelines), Git, Agile (Scrum), Requirement Gathering, UAT, SDLC, Workflow Mapping, Stakeholder Engagement
  • Data Analysis & Business Intelligence:
    Power BI, Tableau, QlikView, SSRS, Excel Power View, SharePoint Integration, DAX, Dashboard Development
  • ETL & Data Integration:
    SSIS, Azure Data Factory (ADF), SQL Server Data Tools (SSDT), SQL Profiler, SQL Server Agent, Data Pipelines
  • Integration & API Technologies:
    REST APIs, OpenAPI/Swagger, JSON, XML, Postman, SoapUI, BizTalk, MuleSoft (learning)
  • Generative AI & Cloud AI Tools:
    Google Cloud Vertex AI, Generative AI Studio, Prompt Engineering, Responsible AI,Cloud Storage,AI/ML Concepts, Google Vertex AI, ChatGPT Prototypes
  • Programming & Development:
    Java, Python, JavaScript, REST API Development, Microservices Awareness
  • DevOps & Source Control:
    Git, Azure DevOps, Jenkins (basic), CI/CD Pipelines, Docker (basic)
  • Monitoring & Productivity Tools:
    Visual Studio (2017–2022), Business Intelligence Development Studio (BIDS), SQL Query Analyzer, Salesforce (Lightning and Classic), Microsoft Dynamics 365, HubSpot (Basic)

Certification

Professional Scrum master 1 - PSM 1

Personal Information

Timeline

Senior Business Analyst

Fraser Health
03.2023 - 07.2025

Senior Business Analyst & Developer

HCL Technologies
06.2022 - 12.2022

Business Analyst – Data & Platform Operations

Treez Inc
02.2022 - 05.2022

Independent Projects & Learning

Remote
03.2021 - 12.2021

Programmer Analyst

Cognizant Technology Solutions
07.2016 - 12.2018

Masters - Business Administration

New York Institute of Technology

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Akhil MANNE