Summary
Overview
Work History
Education
Skills
Certification
OTHER INFORMATION
Timeline
Generic

Manisha Jangwal

MISSISSAUGA,ON

Summary


Passionate and driven Sales and Customer Service professional with over 1.5 years of experience in the retail industry. Known for delivering exceptional customer experiences, building strong relationships, and driving sales. I am seeking an entry-level position at Toronto-Dominion Bank to contribute to a dynamic team and support organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service and Sales Associate

ZARA
Mississauga, Ontario
08.2022 - 01.2024
  • Used sales tactics and deep product knowledge to engage customers and increase sales, boosting overall sales performance by 15%.
  • Handled POS systems, processed day-to-day payment transactions, and ensured accurate cash handling while paying close attention to every little detail to mitigate errors.
  • Educated customers about new fashion trends, promotions, and Zara's new launches to make their shopping experience extraordinary and hassle-free.
  • Handled a variety of customer inquiries, providing detailed product information and support to customers to ensure exceptional customer experiences.
  • Provided a warm and friendly environment for customers and gave fashion/style recommendations based on their unique needs.
  • Assisted with returns, exchanges, and online orders, demonstrating strong problem-solving skills and a commitment to customer satisfaction.

Sales Associate

Reliance Fashion World
Patiala, India
03.2021 - 04.2022
  • Provides recommendations based on the customer's stated preferences, needs, and desires.
  • Create a warm and cozy atmosphere for our guests, following the vision of the store by acting in a welcoming and approachable manner during customer interactions.
  • Operated a cash register and performed related tasks, including cash handling, credit card processing, and opening and closing of the register when on the first or last shift of the day.
  • Located merchandise for customers, placing special orders to find desired items, if necessary.
  • Handled refunds, returns, and exchanges with a focus on timeliness and customer service.

Education

Post Graduate Certificate in Business Analysis -

George Brown College
Toronto, ON
06-2024

Bachelors in Computer Science Engineering -

Punjabi University
Patiala, India
06-2015

Skills

  • Transaction Processing
  • Fee Calculations
  • Cash Handling
  • Customer Service
  • Multitasking
  • Attention to Detail
  • Organizational Skills
  • Financial Transactions

Certification

  • Microsoft Excel Business Intelligence: Power Pivot, DAX, VLOOKUP
  • Advanced Google Analytics
  • POWER BI
  • TABLEAU

OTHER INFORMATION

Language: ENGLISH ( Fluent) |. Visa Status: Permanent Resident | Availability: Weekdays & Weekends 

Timeline

Customer Service and Sales Associate

ZARA
08.2022 - 01.2024

Sales Associate

Reliance Fashion World
03.2021 - 04.2022

Post Graduate Certificate in Business Analysis -

George Brown College

Bachelors in Computer Science Engineering -

Punjabi University

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Manisha Jangwal