Manisha Chahar
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Purolator
09.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Airtel
03.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Post-Degree Certificate - Digital And Content Marketing
York University
Toronto, ON09.2023
Post-Degree Certificate - Business Administration
York University
Toronto, ON05.2022
Bachelor of Arts - Economics Honours
Bhagat Phool Singh Women University
Khanpur Kalan, Sonipat, Haryana, India05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Client Relations
- Microsoft Outlook
- Microsoft Excel
- Team Development
- Appointment Scheduling
- Documentation
- Administrative Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Customer Service Representative
Purolator
09.2022 - 01.2024
Customer Service Representative
Airtel
03.2020 - 01.2022
Post-Degree Certificate - Digital And Content Marketing
York University
Post-Degree Certificate - Business Administration
York University
Bachelor of Arts - Economics Honours
Bhagat Phool Singh Women University
Similar Profiles
Bhavya BhavyaBhavya Bhavya
Loader and Unloader at PurolatorLoader and Unloader at Purolator
PINDERJIT SINGHPINDERJIT SINGH
Utility Driver at PurolatorUtility Driver at Purolator
SHAINA DHANDSHAINA DHAND
Sales Representative at PUROLATORSales Representative at PUROLATOR
Paras Paras null
Sorter at PurolatorSorter at Purolator
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc