Manisha Bhangu
Surrey
Summary
Highly focused and hardworking employee with a stellar work ethic and outstanding customer service. Able to work independently or as a group/team. Self-motivated and excellent organization skills. Flexible scheduling availability to include evenings, and weekends.
Overview
7
7
years of professional experience
Work History
Receptionist
Jaguar And Land Rover
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
Customer Service Representative
Bombay Hair
07.2022 - Current
Receptionist
Collingwood Neighbourhood House
10.2020 - 10.2021
Crew Member
McDonald's Canada
05.2017 - 02.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Calculated pricing, applied discounts and collected payments to process transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Working in a fast-paced team-oriented environment to ensure orders are being taken, prepared and served to customers in a satisfactory manner
- Totaled bills, accepted payments and returned change.
Event Coordinator
VIBC Bhangra Festival
- Volunteered to assist in the successful promotion, scheduling and execution of the festival
- Ticket sales and payment processing
- 2P event promotion
- Scheduling performers
- Addressing enquiries about the event
- Providing onsite support for attendees.
Education
Some College (No Degree) in Finance -
University of British Columbia
High School Diploma -
Guildford Park Secondary School
06.2017
Skills
- Multitasking and prioritization
- Meticulous and organized
- Professional and polished presentation
- Certified Microsoft Office Specialist
- Customer Service
- Punjabi Fluency
- Issue and Complaint Resolution
- Bookkeeping
- Office Administration
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Receptionist
Jaguar And Land Rover
10.2023 - Current
Customer Service Representative
Bombay Hair
07.2022 - Current
Receptionist
Collingwood Neighbourhood House
10.2020 - 10.2021
Crew Member
McDonald's Canada
05.2017 - 02.2020
Event Coordinator
VIBC Bhangra Festival
Some College (No Degree) in Finance -
University of British Columbia
High School Diploma -
Guildford Park Secondary School