Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manisha Bhangu

Surrey

Summary

Highly focused and hardworking employee with a stellar work ethic and outstanding customer service. Able to work independently or as a group/team. Self-motivated and excellent organization skills. Flexible scheduling availability to include evenings, and weekends.

Overview

7
7
years of professional experience

Work History

Receptionist

Jaguar And Land Rover
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.

Customer Service Representative

Bombay Hair
07.2022 - Current

Receptionist

Collingwood Neighbourhood House
10.2020 - 10.2021

Crew Member

McDonald's Canada
05.2017 - 02.2020
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Calculated pricing, applied discounts and collected payments to process transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Answered and directed incoming calls using multi-line telephone system
  • Processed payments and updated accounts to reflect balance changes
  • Sorted incoming mail and directed to correct personnel each day
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Answered phone calls, provided information to callers and connected callers to appropriate people
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Working in a fast-paced team-oriented environment to ensure orders are being taken, prepared and served to customers in a satisfactory manner
  • Totaled bills, accepted payments and returned change.

Event Coordinator

VIBC Bhangra Festival
  • Volunteered to assist in the successful promotion, scheduling and execution of the festival
  • Ticket sales and payment processing
  • 2P event promotion
  • Scheduling performers
  • Addressing enquiries about the event
  • Providing onsite support for attendees.

Education

Some College (No Degree) in Finance -

University of British Columbia

High School Diploma -

Guildford Park Secondary School
06.2017

Skills

  • Multitasking and prioritization
  • Meticulous and organized
  • Professional and polished presentation
  • Certified Microsoft Office Specialist
  • Customer Service
  • Punjabi Fluency
  • Issue and Complaint Resolution
  • Bookkeeping
  • Office Administration

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Receptionist

Jaguar And Land Rover
10.2023 - Current

Customer Service Representative

Bombay Hair
07.2022 - Current

Receptionist

Collingwood Neighbourhood House
10.2020 - 10.2021

Crew Member

McDonald's Canada
05.2017 - 02.2020

Event Coordinator

VIBC Bhangra Festival

Some College (No Degree) in Finance -

University of British Columbia

High School Diploma -

Guildford Park Secondary School

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Manisha Bhangu