Manisha Arora

• Managed daily office operations, including scheduling staff, and coordinating tasks across teams.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Conducted interviews, trained new staff, and ensured smooth onboarding processes.
• Scheduled and confirmed meetings, interviews, and appointments; recorded meeting minutes, and shared them with relevant staff.
• Created checklists and templates in Microsoft Word and Excel to support routine office procedures and reporting.
• Used Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) daily for emails, reports, scheduling, and presentations.
• Sorted and resolved incoming queries from clients and team members by directing them to the right department or handling them directly.
• Coordinated with Canadian and Indian teams to maintain a consistent workflow and communication.
• Reviewed staff time sheets, and helped with payroll submissions.
• Improved office procedures and implemented new policies to enhance efficiency.
• Maintained confidentiality while handling employee and client records.

Supported daily office tasks and client services between the Canada and India teams.

• Responded to emails and phone calls, helping clients with information, updates, and follow-ups.
• Booked appointments, arranged meetings, and kept calendars organized for staff and management.
• Collected, sorted, and delivered mail, including faxes, and courier packages.
• Monitored office supplies and kept track of inventory to ensure everything was stocked.
• Created and updated forms, lists, and basic reports using Microsoft Word and Excel.
• Entered and organized client records and documents in both paper files and computer systems.
• Greeted clients at the front desk and offered clear, helpful support during visits.
• Directed client and staff questions to the correct departments, ensuring a quick response.
• Helped with coordination between teams in India and Canada to keep operations running smoothly.

• Reporting to the Executive Manager and responsible for maintaining office operations and managing student records.
• Maintained and registered admission records for all students, ensuring accuracy and up-to-date information.
• Supported the preparation of reports, and developed a comprehensive filing system.
• Organized and scheduled meetings and appointments to ensure the efficient running of office activities.
• Produced and distributed correspondence, memos, letters, faxes, and forms for internal and external communication.
• Provided administrative support to ensure the smooth operation of the company.
• Generated various reports for management, keeping them informed of key metrics and updates.