Manisha
Summary
Meticulous Dispatch Supervisor with +4-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Trans4 Group Ltd
Brampton, ON
04.2022 - Current
- Supervised team of 12 employees and provided training focused on maximizing overall performance.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
Assistant Dispatch Supervisor
Trans4 Group Ltd
03.2021 - 04.2022
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Directed dispatching, routing, and tracking of 80+ fleet vehicles.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Logistics Coordinator- Dispatch
Trans4 Group Ltd
01.2020 - 03.2021
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Warehouse Associate
The TJX Companies, Inc.
Brampton, ON
04.2019 - 01.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 30-35 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assisted in reducing product damage by properly handling and storing materials.
Cashier
No Frills
08.2018 - 03.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Master's degree - Project Management
Lambton College
01.2020
Bachelor's degree - Science, Bachelor of Education
Ramgarhia College Phagwara
Bachelor of Science - Science
Ramgarhia College of Arts
Phagwara, Punjab, India03.2015
Skills
- Transportation Coordination
- Attendance documentation
- Tracking of man hours
- Employee Training
- Proficiency in MS Office, Fleet Manager (Trans Plus), Rose Rocket
- Incident Reporting
- Routing orders
- Team Work Scheduling
- Decision-Making
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Certification of Crestcom Interactive Leadership Development (March 2021- March 2022)
Timeline
Dispatch Supervisor
Trans4 Group Ltd
04.2022 - Current
Assistant Dispatch Supervisor
Trans4 Group Ltd
03.2021 - 04.2022
Logistics Coordinator- Dispatch
Trans4 Group Ltd
01.2020 - 03.2021
Warehouse Associate
The TJX Companies, Inc.
04.2019 - 01.2020
Cashier
No Frills
08.2018 - 03.2019
Master's degree - Project Management
Lambton College
Bachelor's degree - Science, Bachelor of Education
Ramgarhia College Phagwara
Bachelor of Science - Science
Ramgarhia College of Arts