Experienced night auditor offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent and hardworking team player.
Overview
5
5
years of professional experience
Work History
Night Auditor
Avid Hotel
Vaughan, ON
11.2023 - Current
Process guest check-outs, including payment processing and providing receipts.
Monitor hotel occupancy, rate availability, and special requests or needs of guests.
Compile daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Performe nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Respond to customer inquiries regarding hotel services, reservations, directions.
Answer telephone calls from customers related to billing inquiries or complaints.
Maintain a secure environment for the protection of guests' property and assets.
Prepare detailed audit reports at the end of each shift.
Resolve customer issues quickly while maintaining a high level of professionalism.
Night Auditor
Fairmont
Jaipur, Rajasthan
11.2021 - 11.2022
Greet customers during the night.
Maintain keys inventory and issue keys and provide instructions for stay.
Check auditing discrepancies by reconciling cash drop and credit card transactions.
Provide guests with general information about the hotel and surrounding area and stay relevant to local attractions.
Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
Run end of the day report.
Document wake-up calls and set them up in the system.
Input customer data into reservation software and made immediate update to reflect room changes.
Customer Support Executive
Concentrix
Gurugram, Haryana
10.2019 - 11.2021
Answered customer inquiries via phone, email, and chat.
Provided detailed information about products and services.
Resolved customer issues in a timely manner.
Assisted customers with product installation and setup.
Maintained accurate records of customer interactions.
Performed troubleshooting on technical problems.
Managed customer accounts using CRM software tools.
Contributed ideas for process improvements within the team.
Provided support during peak periods of activity.
Made recommendations for enhancements to communications, tools, capabilities and product lines to improve customer experience.
Front Desk Associate
Fairmont
Jaipur, Rajasthan
01.2019 - 10.2019
Greeted guests upon arrival and provided excellent customer service.
Provided timely and accurate information regarding hotel services, amenities, local attractions.
Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Maintained inventory levels of office supplies needed for front desk operations.
Provided assistance with baggage handling for incoming and outgoing guests.
Collaborated closely with other departments when necessary.