Manish Sharma
Toronto,ON
Summary
Experienced night auditor offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent and hardworking team player.
Overview
5
5
years of professional experience
Work History
Night Auditor
Avid Hotel
Vaughan, ON
11.2023 - Current
- Process guest check-outs, including payment processing and providing receipts.
- Monitor hotel occupancy, rate availability, and special requests or needs of guests.
- Compile daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performe nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Respond to customer inquiries regarding hotel services, reservations, directions.
- Answer telephone calls from customers related to billing inquiries or complaints.
- Maintain a secure environment for the protection of guests' property and assets.
- Prepare detailed audit reports at the end of each shift.
- Resolve customer issues quickly while maintaining a high level of professionalism.
Night Auditor
Fairmont
Jaipur, Rajasthan
11.2021 - 11.2022
- Greet customers during the night.
- Maintain keys inventory and issue keys and provide instructions for stay.
- Check auditing discrepancies by reconciling cash drop and credit card transactions.
- Provide guests with general information about the hotel and surrounding area and stay relevant to local attractions.
- Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
- Run end of the day report.
- Document wake-up calls and set them up in the system.
- Input customer data into reservation software and made immediate update to reflect room changes.
Customer Support Executive
Concentrix
Gurugram, Haryana
10.2019 - 11.2021
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Assisted customers with product installation and setup.
- Maintained accurate records of customer interactions.
- Performed troubleshooting on technical problems.
- Managed customer accounts using CRM software tools.
- Contributed ideas for process improvements within the team.
- Provided support during peak periods of activity.
- Made recommendations for enhancements to communications, tools, capabilities and product lines to improve customer experience.
Front Desk Associate
Fairmont
Jaipur, Rajasthan
01.2019 - 10.2019
- Greeted guests upon arrival and provided excellent customer service.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Maintained inventory levels of office supplies needed for front desk operations.
- Provided assistance with baggage handling for incoming and outgoing guests.
- Collaborated closely with other departments when necessary.
Education
Post-Degree Certificate - Strategic Management
Centennial College
Scarborough, ON08-2024
Post-Degree Certificate - Event Management
Centennial College
Scarborough, ON08-2023
Bachelor of Science - Hospitality Management
Chitkara University
Rajpura, India05-2019
Skills
- Account Reconciliation
- Checking Guests In And Out
- Account Auditing
- Customer Service
- Property Security
- Safety And Security Procedures
- Occupancy Monitoring
- Daily Transactions Review
- Audit Reporting
- Reservations Management
- Patient Management
- Inventory Monitoring
- Computer Troubleshooting
- Connectivity troubleshooting
- Property Management Systems
Timeline
Night Auditor
Avid Hotel
11.2023 - Current
Night Auditor
Fairmont
11.2021 - 11.2022
Customer Support Executive
Concentrix
10.2019 - 11.2021
Front Desk Associate
Fairmont
01.2019 - 10.2019
Post-Degree Certificate - Strategic Management
Centennial College
Post-Degree Certificate - Event Management
Centennial College
Bachelor of Science - Hospitality Management
Chitkara University