MANISH RANA
Student
Surrey,BC
Summary
As a versatile professional with an engineering background, I bring a unique blend of skills acquired across multiple sectors, including transportation and customer service. Highly self-motivated and adaptable, I excel in fast-paced environments and relish new challenges. My expertise in driving complements my strong organisational and problem-solving abilities. With 7 years of driving experience, I am adept at navigating various road conditions and specialise in driving under high-pressure situations. My proficiency in Microsoft Office, SAP, AutoCAD, and basic accounting adds further depth to my skill set. Fluent in Hindi and English, with some fluency in Punjabi, I am well-equipped to excel in diverse teams. I want to leverage these skills in a dynamic role offering varied opportunities.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Operations Manager
Manish Cold Retreading Company
Bahadurgarh, Haryana
04.2021 - 03.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Customer Service Executive
KocharTech Private Limited
Gurugram , Haryana
01.2021 - 04.2021
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Internship Student
Goverdhan Transport Pvt Ltd
New Delhi , Delhi
05.2020 - 12.2020
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Delivered clerical support by handling range of routine and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with customers by phone, email, or in-person to provide information.
Internship Student
Delphi Propulsion Systems
Gurugram , Haryana
06.2019 - 08.2019
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Delivered clerical support and quality inspection on line according to product specifications
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with the machine operator in person for feedback on product and and efficiency.
Education
MBA - Business Administration
University Canada West
Vancouver, BC 06.2023 - Current
B. Tech - Automotive Engineering
University of Petroleum & Energy Studies Dehradun
01.2016 - 05.2020
High School Diploma -
Pinegrove School
Himachal Pradesh, India 03.2010 - 03.2016
Skills
Work flow planning
Management information systems
Risk analysis and management
Supply Chain Management
Natural leader
Logistics Management
Search Engine Optimization
Strategic planning
Unsurpassed work ethic
Fluent in [ENGLISH, HINDI, PUNJABI]
Customer relations specialist
Raw materials, packaging and production
Cross-functional communications
Lean manufacturing and quality systems
Project Management
Superb time management skills
Employee relations and conflict resolution
Sales background
Operations management
Staff Management
Risk management
Advanced training in [Microsoft office]
Business administration
Affiliations
LEAN SIX SIGMA CERTIFICATION
six sigma
Certified in Lean Six Sigma, I have acquired specialised skills in process optimisation, waste reduction, and quality improvement. Trained in DMAIC (Define, Measure, Analyze, Improve, Control), I bring a data-driven approach to problem-solving and performance enhancement. My understanding of root cause analysis, statistical analysis, and process mapping allows me to identify inefficiencies and implement targeted improvements. This certification has also honed my project management and team leadership skills, equipping me to lead cross-functional teams in achieving operational excellence.
Timeline
MBA - Business Administration
University Canada West
06.2023 - Current
Operations Manager
Manish Cold Retreading Company
04.2021 - 03.2023
Customer Service Executive
KocharTech Private Limited
01.2021 - 04.2021
Internship Student
Goverdhan Transport Pvt Ltd
05.2020 - 12.2020
Internship Student
Delphi Propulsion Systems
06.2019 - 08.2019
B. Tech - Automotive Engineering
University of Petroleum & Energy Studies Dehradun
01.2016 - 05.2020
High School Diploma -
Pinegrove School
03.2010 - 03.2016