Nyal Pathak
Summary
Dynamic leader with a proven track record at Oakville Little League Baseball Association, excelling in team management and strategic planning. Recognized for enhancing player skills through effective coaching and fostering a supportive environment. Skilled in conflict resolution and customer service, ensuring positive experiences and loyalty.
Overview
3
3
years of professional experience
Work History
Head Coach and Mentor
Oakville Little League Baseball Association
04.2025 - Current
- Developed and implemented practice plans to enhance player skills and team performance.
- Fostered positive relationships with players, parents, and volunteers to create a supportive team environment.
- Coordinated game strategies and in-game adjustments based on opponent analysis and player strengths.
- Monitored player progress and provided constructive feedback to facilitate individual growth.
Customer Service Representative
Lil Monkeys Playground
03.2023 - Current
- Cross-trained on multiple accountabilities due to demonstrated willingness to learn and speed of adapting to new accountabilities
- Managed adult and children inquiries through in-person interactions, ensuring timely resolutions.
- Assisted in training new staff on customer service protocols and company policies.
- Developed strategies to enhance customer satisfaction, resulting in positive feedback from patrons.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Baseball Umpire
Oakville Minor Baseball Association
06.2022 - 08.2024
- Enforced game rules consistently, ensuring fair play and sportsmanship among participants.
- Communicated effectively with coaches and players to resolve conflicts and clarify decisions.
- Refined speed of making decisions and demonstrating confidence in order to preserve integrity of the game and authority
- Maintained up-to-date knowledge of baseball regulations and officiating techniques.
Chair Lift Attendant
Glen Eden Resort
09.2022 - 02.2023
- Independently accountable for managing customer experience and customer safety for all ski patrons
- Mentored junior staff, promoting professional development and fostering a culture of teamwork.
- Recognized for superior customer service in handling customer inquiries and complaints regarding ski operations
- Proactively engaged in conversations with customers during peak periods to distract from wait times and create a positive environment
Education
High School Diploma -
Garth Webb Secondary School
Oakville, ON06-2026
Skills
- Team management
- Training and coaching
- Recruiting
- Motivational skills
- Motivational leadership
- Staff development
- Performance improvements
- Microsoft Office applications
- Customer service champion
- Adaptable to new environments
- Active listening
- Problem resolution
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Head Coach and Mentor
Oakville Little League Baseball Association
04.2025 - Current
Customer Service Representative
Lil Monkeys Playground
03.2023 - Current
Chair Lift Attendant
Glen Eden Resort
09.2022 - 02.2023
Baseball Umpire
Oakville Minor Baseball Association
06.2022 - 08.2024
High School Diploma -
Garth Webb Secondary School
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