Proficient Communicator and Adaptive Learner Initiative-taking achiever to succeed beyond expectations for increased productivity and results. Pliant to changing environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Rogers (Through gatestone and co.)
09.2023 - Current
Providing daily technical support services for information technology establishments
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Greeting customers in friendly manner, following customer service scripts, upholding customer service standards.
Providing accurate and complete descriptions of problems, inquiries and requests in Service Desk ticketing system
Providing administrative assistance, such as password resets, remote software installations
Manufacturing Associate
Honda Of Canada Manufacturing
05.2023 - 09.2023
Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
Organized work to meet demanding production goals.
Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
Associate
Walmart, Canada
10.2021 - 04.2022
By paying special attention to issues and coming up with solutions, we provide exceptional service to both new and steadfast clients
Exhibited great communication abilities while resolving customer and product problems
Handled tight situations with professionalism and composure when under pressure
Encouraged high levels of customer satisfaction by providing informed and amiable assistance in resolving issues.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Managed customer relations through communication and helpful interactions.
Education
Diploma - Business
Saint Clair College
Windsor, ON
04.2023
Skills
Strong computer skills, including use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent skills in customer relationship management
Ability to make connection and confidence with customers
Establishing and preserving \network of possible customers and referrals
Adept at using necessary tools and software for data analysis and present product
Effectively allocating tasks and managing time so that deadlines are met
Recognizing and abiding by compliance requirements and industry rules
Making certain that all sales efforts adhere to moral and legal guidelines
Strong prioritization and multitasking in fast-paced work environment
Advanced customer service Management skills and Problem-solving skills
IT Technical Support Specialist at Gatestone & Co - Rogers Together With ShawIT Technical Support Specialist at Gatestone & Co - Rogers Together With Shaw