Manish Maheshwari
Calgary,AB
Summary
Proficient Communicator and Adaptive Learner Initiative-taking achiever to succeed beyond expectations for increased productivity and results. Pliant to changing environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Rogers (Through gatestone and co.)
09.2023 - Current
- Providing daily technical support services for information technology establishments
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Greeting customers in friendly manner, following customer service scripts, upholding customer service standards.
- Providing accurate and complete descriptions of problems, inquiries and requests in Service Desk ticketing system
- Providing administrative assistance, such as password resets, remote software installations
Manufacturing Associate
Honda Of Canada Manufacturing
05.2023 - 09.2023
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Organized work to meet demanding production goals.
- Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
Associate
Walmart, Canada
10.2021 - 04.2022
- By paying special attention to issues and coming up with solutions, we provide exceptional service to both new and steadfast clients
- Exhibited great communication abilities while resolving customer and product problems
- Handled tight situations with professionalism and composure when under pressure
- Encouraged high levels of customer satisfaction by providing informed and amiable assistance in resolving issues.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
Education
Diploma - Business
Saint Clair College
Windsor, ON04.2023
Skills
- Strong computer skills, including use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent skills in customer relationship management
- Ability to make connection and confidence with customers
- Establishing and preserving \network of possible customers and referrals
- Adept at using necessary tools and software for data analysis and present product
- Effectively allocating tasks and managing time so that deadlines are met
- Recognizing and abiding by compliance requirements and industry rules
- Making certain that all sales efforts adhere to moral and legal guidelines
- Strong prioritization and multitasking in fast-paced work environment
- Advanced customer service Management skills and Problem-solving skills
Certification
Right now, pursuing the IFIC (Investment funds in Canada)
Timeline
Technical Support Representative
Rogers (Through gatestone and co.)
09.2023 - Current
Manufacturing Associate
Honda Of Canada Manufacturing
05.2023 - 09.2023
Associate
Walmart, Canada
10.2021 - 04.2022
Diploma - Business
Saint Clair College