Manish Jaglan
Grande Prairie,AB
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wally’s Mini Mart
Grande Prairie, AB
08.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Informed customers of in-store promotions or pricing specials.
- Provided excellent customer service by helping customers locate items they were looking for.
Sales Representative
Shree Ram mobile gallery
Hisar Haryana , Haryana
06.2020 - 08.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Conducted market research to identify potential customers and their needs.
Education
Business Administration Marketing - Business Marketing
Northwestern Polytechnic
Grande Prairie, AB09-2023
Bachelor of Arts - Economic Studies
Kurukshetra University
Haryana08-2019
Skills
- Data Collection
- Appointment Scheduling
- Inbound and Outbound Calling
- Information Security
- Account Updating
- Complaint Resolution
- Critical Thinking
- Customer Service
- In-Store Support
- Coordination
Timeline
Customer Service Representative
Wally’s Mini Mart
08.2023 - Current
Sales Representative
Shree Ram mobile gallery
06.2020 - 08.2022
Business Administration Marketing - Business Marketing
Northwestern Polytechnic
Bachelor of Arts - Economic Studies
Kurukshetra University
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