Summary
Overview
Work History
Education
Skills
Core Skills And Strengths
Certification
Languages
References
Timeline
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Manish Gulati

Manish Gulati

Vancouver,BC

Summary

Dynamic Despatch Officer at Paladin Security with a proven track record in emergency response and operational optimization. Expert in dispatch coordination and record keeping, I foster respectful relationships and enhance team collaboration to drive success. My proactive approach has led to improved procedures and increased efficiency in high-pressure environments.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Despatch Officer

Paladin Security
Vancouver, British Columbia
05.2024 - Current
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Documented services performed, operations information, and dispatch details in system.
  • Identified areas where improvements could be made within the dispatch process.
  • Evaluated staffing needs and made adjustments as necessary during peak hours.

Sales Team Leader

Max Stores
New Delhi , India
01.2019 - 01.2023
  • Maintained sales floor with well-coordinated restocks and good inventory management skills.
  • Recruited, hired and trained new hires to optimize profitability.
  • Monitored daily sales activities and provided feedback to team members.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Developed and implemented strategies to increase sales performance.

Sales Team Member

Lifestyle Stores
New Delhi, India
01.2011 - 01.2018
  • Developed sales strategies to increase customer base and revenue.
  • Participated in regular meetings with senior management to discuss progress towards goals.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Recognized security risks to properly handle situations.

Merchandiser

V & S Garment Manufacturing Unit
New Delhi, India
01.2004 - 01.2011
  • Maintaining inventory and stock of supplies.
  • Communicated and coordinated planogram execution with store management.
  • Managed purchasing process for entire department.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.

Intern

Super Fashions Pvt. Ltd
New Delhi, India
01.1999 - 01.2004
  • Marketing Intern
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.

Education

Graduate - Commerce

Delhi University
India

Certificate Course - Prod. Technology & Pattern Making (Men’s Wear)

NIFT

Certificate course - German Language

Max Mueller Bhawan

Certificate - Security

Leads Community College
Surrey, BC

Skills

  • Proactive engagement
  • Respectful relationships
  • Ability to work in a fast-paced environment
  • Emergency response
  • Dispatch coordination
  • Record keeping
  • Operational procedures
  • Staff scheduling
  • Policy implementation
  • Hazard assessment
  • Communication skills
  • Problem solving
  • Team collaboration
  • Detail orientation
  • Incident management

Core Skills And Strengths

  • 20 years plus of experience in the garment industry, well versed with retail procedure and customer service skills.
  • Proactive engagement: Have been actively associated with my seniors in the management of resources and implementation of strategies best suited to promote high turnover.
  • Organizational and time management skills: I approach work in chronological order to meet deadlines and achieve specified targets.
  • Tenacity and resilience: willingness to adapt to new areas of responsibility, update myself with the latest techniques, along with diligence and sincerity have helped shape my career graph prospectively.
  • Company interest is of utmost significance: Have displayed my potential in crucial decision making at critical times where the company reputation is at stake and demonstrated my capability as a team player and working towards the accomplishment of broader goals in the best interest of the company.
  • Maintained the code of ethics at workplace and maintained respectful relationships with my seniors and coworkers.
  • Exhibit qualities that match the parameters of a fast-paced environment.
  • Demonstrated my ability to take on the role with utmost diligence and responsibility.
  • Have a very good record with my seniors and have never missed duty at any time.

Certification

  • Occupational First Aid Level 1
  • Provincial Violence Prevention for Health Care (Advanced Team Response)

Languages

English
Professional

References

References available upon request.

Timeline

Despatch Officer

Paladin Security
05.2024 - Current

Sales Team Leader

Max Stores
01.2019 - 01.2023

Sales Team Member

Lifestyle Stores
01.2011 - 01.2018

Merchandiser

V & S Garment Manufacturing Unit
01.2004 - 01.2011

Intern

Super Fashions Pvt. Ltd
01.1999 - 01.2004

Graduate - Commerce

Delhi University

Certificate Course - Prod. Technology & Pattern Making (Men’s Wear)

NIFT

Certificate course - German Language

Max Mueller Bhawan

Certificate - Security

Leads Community College
Manish Gulati