Dynamic Despatch Officer at Paladin Security with a proven track record in emergency response and operational optimization. Expert in dispatch coordination and record keeping, I foster respectful relationships and enhance team collaboration to drive success. My proactive approach has led to improved procedures and increased efficiency in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Despatch Officer
Paladin Security
Vancouver, British Columbia
05.2024 - Current
Relayed work orders, messages or information using telephones or two-way radios.
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Advised personnel about accidents, weather conditions or other hazards.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Kept detailed and updated records of calls in physical and electronic databases.
Documented services performed, operations information, and dispatch details in system.
Identified areas where improvements could be made within the dispatch process.
Evaluated staffing needs and made adjustments as necessary during peak hours.
Sales Team Leader
Max Stores
New Delhi , India
01.2019 - 01.2023
Maintained sales floor with well-coordinated restocks and good inventory management skills.
Recruited, hired and trained new hires to optimize profitability.
Monitored daily sales activities and provided feedback to team members.
Made outbound sales calls to contact prospective leads, using effective communication skills.
Developed and implemented strategies to increase sales performance.
Sales Team Member
Lifestyle Stores
New Delhi, India
01.2011 - 01.2018
Developed sales strategies to increase customer base and revenue.
Participated in regular meetings with senior management to discuss progress towards goals.
Conducted market research to identify selling possibilities and evaluated customer needs actively.
Recognized security risks to properly handle situations.
Merchandiser
V & S Garment Manufacturing Unit
New Delhi, India
01.2004 - 01.2011
Maintaining inventory and stock of supplies.
Communicated and coordinated planogram execution with store management.
Managed purchasing process for entire department.
Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
Intern
Super Fashions Pvt. Ltd
New Delhi, India
01.1999 - 01.2004
Marketing Intern
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Maintained positive working relationship with fellow staff and management.
Education
Graduate - Commerce
Delhi University
India
Certificate Course - Prod. Technology & Pattern Making (Men’s Wear)
NIFT
Certificate course - German Language
Max Mueller Bhawan
Certificate - Security
Leads Community College
Surrey, BC
Skills
Proactive engagement
Respectful relationships
Ability to work in a fast-paced environment
Emergency response
Dispatch coordination
Record keeping
Operational procedures
Staff scheduling
Policy implementation
Hazard assessment
Communication skills
Problem solving
Team collaboration
Detail orientation
Incident management
Core Skills And Strengths
20 years plus of experience in the garment industry, well versed with retail procedure and customer service skills.
Proactive engagement: Have been actively associated with my seniors in the management of resources and implementation of strategies best suited to promote high turnover.
Organizational and time management skills: I approach work in chronological order to meet deadlines and achieve specified targets.
Tenacity and resilience: willingness to adapt to new areas of responsibility, update myself with the latest techniques, along with diligence and sincerity have helped shape my career graph prospectively.
Company interest is of utmost significance: Have displayed my potential in crucial decision making at critical times where the company reputation is at stake and demonstrated my capability as a team player and working towards the accomplishment of broader goals in the best interest of the company.
Maintained the code of ethics at workplace and maintained respectful relationships with my seniors and coworkers.
Exhibit qualities that match the parameters of a fast-paced environment.
Demonstrated my ability to take on the role with utmost diligence and responsibility.
Have a very good record with my seniors and have never missed duty at any time.
Certification
Occupational First Aid Level 1
Provincial Violence Prevention for Health Care (Advanced Team Response)
Languages
English
Professional
References
References available upon request.
Timeline
Despatch Officer
Paladin Security
05.2024 - Current
Sales Team Leader
Max Stores
01.2019 - 01.2023
Sales Team Member
Lifestyle Stores
01.2011 - 01.2018
Merchandiser
V & S Garment Manufacturing Unit
01.2004 - 01.2011
Intern
Super Fashions Pvt. Ltd
01.1999 - 01.2004
Graduate - Commerce
Delhi University
Certificate Course - Prod. Technology & Pattern Making (Men’s Wear)