Manish Ghimire
Edmonton,AB
Summary
Proven to enhance customer satisfaction and kitchen efficiency at GEF Senior Housing, I bring a strong background in food preparation and a commitment to sanitation practices. Skilled in fostering teamwork and resolving customer complaints, I excel in fast-paced environments, ensuring high-quality service and food safety. My experience includes training staff and improving service delivery, demonstrating both leadership and hospitality expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Casual Food Service
GEF Senior Housing
06.2024 - Current
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
Dining Room Server
Richmond Woods By Sifton
11.2022 - 04.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
Restaurant Supervisor
Marriot Hotel
02.2020 - 10.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Server Captain
Qasar Al Sarab
09.2016 - 12.2019
- Evaluated server performance regularly, providing constructive feedback for continuous improvement.
- Collaborated with management to develop strategies for increasing repeat business from satisfied customers.
- Boosted overall efficiency by effectively delegating tasks among team members.
- Ensured compliance with food safety regulations by monitoring proper food handling practices among staff members.
Trainee
Eastin Hotel Kuala Lumpur
04.2014 - 04.2015
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Education
Hospitality And Tourism Operations Management
Fanshawe College
London, ON12.2023
Skills
- Dishwasher Operation
- Food Preparation
- Food presentation
- Sanitation Practices
- Strong attention to safe food handling procedures
- Hospitality and service industry background
Languages
English
Full Professional
Certification
- Smart Serve
- Food Handler Certificate
- Prud'homme
- 1-Serve Training
- AHLEI ( Reputation Management For Front Staff)
Timeline
Casual Food Service
GEF Senior Housing
06.2024 - Current
Dining Room Server
Richmond Woods By Sifton
11.2022 - 04.2024
Restaurant Supervisor
Marriot Hotel
02.2020 - 10.2021
Server Captain
Qasar Al Sarab
09.2016 - 12.2019
Trainee
Eastin Hotel Kuala Lumpur
04.2014 - 04.2015
Hospitality And Tourism Operations Management
Fanshawe College
- Smart Serve
- Food Handler Certificate
- Prud'homme
- 1-Serve Training
- AHLEI ( Reputation Management For Front Staff)
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