Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative
MANISH DHIR

MANISH DHIR

North York,Ontario

Summary

A hard-working graduate ready to pursue challenging and innovative assignments with a reputed organization that nurtures talent, provides scope for learning and development. Accomplished "Internet Marketing Analyst" with proven success in driving innovation and early adoption of emerging technologies and platforms. Expert in managing relationships with high-profile clients and translating marketing and social media needs into results-driven strategies.

Overview

2
2
years of professional experience
8
8
Certification

Work History

General Clerk

SAVE ON FOODS
09.2018 - 03.2021
  • Developed and implemented initiatives related to quality and customer service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Business Consultant

Paystone
02.2018 - 09.2018
  • Identified client needs by observing consumers, collecting surveys, and analyzing customer feedback
  • Helped to increase business efficiency and profitability with recommended process optimizations
  • Supported efficient business operations
  • Optimized customer service strategies, increasing retention with revitalized focus on customer needs and market demands.

Internet Marketing Analyst

SOLUTUS IT Pvt Ltd
07.2015 - 04.2017
  • Analyze, SEO, SMO and determine business development for assigned project
  • Managed search engine marketing budgets and tracked campaign performance.
  • Crafted and implemented strategies to increase search visibility and website traffic.
  • Create search engine optimization for client website and mobile app for generating maximum business profit
  • Write HTML codes to manipulate data stored in website SMO
  • Proactively resolve production issues identified by business users and promptly respond to bug reports and resolve bugs thereby improving website ranking on Google and other leading search engines
  • Provide support during project release.
  • Optimized website content and images to improve search engine rankings.
  • Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
  • Analyzed SEO outreach goals and presented findings to marketing director.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Developed and deployed content marketing strategies to improve organic search traffic.
  • Created and managed landing pages for products.
  • Monitored and evaluated website analytics to identify trends and opportunities for improvement.
  • Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.
  • Conducted market research and competitor analysis to inform search marketing strategies.

Training Intern

AUTOMETERS ALLIANCE LIMITED
06.2013 - 07.2013
  • Industrial training for 8 weeks after 3rd year of graduation starting from 10th June 2013 and ending on 31st July 2013.

Training Intern

Indian Railways
12.2012 - 01.2013
  • Training was completed in field of "NETWORK MANAGEMENT SYSTEM, TELECOMMUNICATION
  • AND AUTOMATION SYSTEMS".

Education

Post Baccalaureate Diploma - MARKETING

Thompson Rivers University
Kamloops, BC
07.2020

Bachelor of Technology - Engineering Physics With Major in Electronics

Delhi Technological University(Formerly Delhi College of Engineering)
New Delhi, India
05.2015

12th Standard -

VIVEKANAND PUBLIC SCHOOL
New Delhi, India
05.2009

10th Standard -

BAL BHARATI PUBLIC SCHOOL
New Delhi, India
05.2007

Skills

  • Good Communication and Organizational Skills
  • Analytical thinking and Problem Solving
  • Maintaining Long Term Public Relations
  • Search Engine Optimization Practices
  • Strategic Vision
  • Internet Advertising
  • Adobe Photoshop
  • C/C
  • Microsoft Office

Accomplishments

  • Received 1st promotion from ‘Internet Marketing Analyst’ to ‘Advanced marketing Analyst within a year.

Certification

Google Ads, Google Analytics, Advanced Google Analytics, Digital Marketing, Social Media Management, Google Analytics 360, Data Science and E-Mail Marketing.

Timeline

General Clerk

SAVE ON FOODS
09.2018 - 03.2021

Business Consultant

Paystone
02.2018 - 09.2018

Internet Marketing Analyst

SOLUTUS IT Pvt Ltd
07.2015 - 04.2017

Training Intern

AUTOMETERS ALLIANCE LIMITED
06.2013 - 07.2013

Training Intern

Indian Railways
12.2012 - 01.2013

Post Baccalaureate Diploma - MARKETING

Thompson Rivers University

Bachelor of Technology - Engineering Physics With Major in Electronics

Delhi Technological University(Formerly Delhi College of Engineering)

12th Standard -

VIVEKANAND PUBLIC SCHOOL

10th Standard -

BAL BHARATI PUBLIC SCHOOL
MANISH DHIR