Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MANISH DHIR

Toronto,ON

Summary

Dedicated Marketing Coordinator with over 1 year of experience offering detailed planning, scheduling and monitoring of marketing campaigns to optimize strategies and boost results. Proven track record of driving growth and increasing efficiency with the help of digital marketing. Possess excellent communication and organizational skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Grocery Clerk

The Big Carrot
07.2024 - Current
  • Pleasantly greeting customers and providing prompt and courteous service.
  • Using pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Assisting customers by finding items quickly to boost store satisfaction rates.
  • Retrieved items for customers and verified prices.
  • Rotating grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stocking shelves and organizing merchandise displays for easy retrieval.

Marketing Coordinator

Oxyaid Medical Training
01.2023 - 07.2024
    • Tracked and reported on marketing campaign responses.
    • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
    • Answered general marketing department inquiries by email, phone, and mail.
    • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
    • Captured new customers by optimizing business strategies and launching products to diversify offerings.
    • Improved website visibility through development and implementation of SEO strategies.
    • Increased Customer Engagement over 60% within 4 months.

Packer Associate

Amazon Warehouse
10.2021 - 12.2021
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Customer Service Representative

Mc Cleaners
03.2021 - 09.2021
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

General Clerk

Save on Foods
09.2018 - 03.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.

Business Consultant

Paystone
02.2018 - 09.2018
  • Developed complete business plans and operational strategies for new and existing business.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Led restructuring of organization internal processes, resulting in improved performance.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Successful in attaining 25 leads and converting 15 into business clients.

Internet Marketing Analyst

SOLUTUS IT Pvt. Ltd.
07.2015 - 04.2017
  • Developed and implemented techniques for increasing page visits and likes.
  • Collected and analyzed data to improve strategies.
  • A-B tested ad campaigns to optimize performance and drive improved ROI.
  • Managed search engine marketing budgets and tracked campaign performance.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.
  • Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
  • Successful in increasing business sales by over 40% through marketing strategies.

Education

Post Baccalaureate Diploma - Marketing

Thompson Rivers University
Kamloops, BC
07.2020

Bachelor of Technology - Engineering Physics With Majors in Electronics

Delhi Technological University
New Delhi
05.2015

Skills

  • Strategic Planning
  • Digital Marketing
  • Market Analysis
  • Market Research
  • Google Analytics
  • SEO
  • Communications management
  • Google AdWords

Languages

English
Full Professional

Certification

  • Advanced Google Analytics
  • Social Media Management
  • E-mail Marketing

Timeline

Grocery Clerk

The Big Carrot
07.2024 - Current

Marketing Coordinator

Oxyaid Medical Training
01.2023 - 07.2024

Packer Associate

Amazon Warehouse
10.2021 - 12.2021

Customer Service Representative

Mc Cleaners
03.2021 - 09.2021

General Clerk

Save on Foods
09.2018 - 03.2021

Business Consultant

Paystone
02.2018 - 09.2018

Internet Marketing Analyst

SOLUTUS IT Pvt. Ltd.
07.2015 - 04.2017

Post Baccalaureate Diploma - Marketing

Thompson Rivers University

Bachelor of Technology - Engineering Physics With Majors in Electronics

Delhi Technological University

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MANISH DHIR