Manish Christian
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
8
8
years of professional experience
Work History
Manager
Securiguard Services Ltd.
05.2022 - Current
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Facilitated field operations through supervision and direction of field personnel.
- Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Maintained excellent knowledge of industry trends and advancements to inform strategic decisions in the field management role.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Increased repeat business by establishing strong relationships with clients through exceptional service and consistent follow-ups.
- Streamlined communication between field staff and upper management, ensuring concerns and updates were effectively relayed.
- Evaluated team performance to identify areas for development and implement targeted training programs, boosting overall skill levels.
- Facilitated training sessions for new hires, significantly improving their field performance and integration into team.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
7 Eleven Store
04.2020 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Supervisor
Mac's Convenience Store
02.2017 - 04.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Education
MBA - Marketing Management
Gujarat University
Gujarat, India03.2002
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Staff Development
- Sales management
- Sales Techniques
- Performance Evaluations
- Financial Management
- Computer Skills
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Positive Attitude
- Problem Resolution
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
For Great safety Awareness, Strong work ethic and excellent customer service.
I got an Award NIGHT HAWKS for Great safety Awareness, Strong work ethic and excellent customer service from Mac's Convenience store (Circle K)
Timeline
Manager
Securiguard Services Ltd.
05.2022 - Current
Manager
7 Eleven Store
04.2020 - 05.2022
Supervisor
Mac's Convenience Store
02.2017 - 04.2020
MBA - Marketing Management
Gujarat University
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