Maninder Singh Saggu

Currently working with London drugs, a Canadian retail Company specialing in a variety of product categories, as customer service associate, managing end to end internet fulfillment process. Responsibilities includes:

• Fulfill online orders, prepare, process, and sort products to be delivered to customers
• Utilize systems fully to successfully initiate all outbound shipping processes and create a day end report for management
• Clarify the customer's complaint, identify the issue's root cause, choose, and explain the best way to fix the issue, and expedite correction or modification. Follow up to make sure the issue has been fixed
• Recommend potential products or services to management by collecting customer information and analysing customer need

• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Worked with floor team and managers to meet wide range of customer needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Greeted customers entering store and responded promptly to customer needs.

Cashier and handling accounts of my father’s business. Responsibilities includes:

• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Implemented cost-saving measures within the accounting department, contributing to overall dealership profitability.