Maninder Dandiwal
Etobicoke,ON
Summary
Results-oriented Customer Support Manager with expertise in conflict resolution and persuasive communication. Experienced in quality assurance and team training, ensuring success and support. Meticulous and dependable, with exceptional attention to detail for efficient process management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations Coordinator
OPENTEXT
Waterloo, Ontario
09.2022 - 07.2024
- Maintained customer relationships by responding to inquiries, resolving complaints and providing information.
- Monitored customer feedback data and identified trends in order to improve service levels.
- Developed strategies for increasing customer satisfaction and loyalty.
Sales Associate and Cashier
Zara
Vancouver, Canada
01.2020 - 08.2022
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
Customer Service Associate
Best buy
Vancouver, Canada
02.2020 - 04.2022
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Developed relationships with key clients through regular contact and follow-up communication.
Education
BBA - Business Administration
The University of British Columbia
Vancouver, Canada05.2022
Skills
- Client Retention Strategies
- Diplomatic communication
- Team Development
- Customer Relationship Management
- Sales Performance Optimization
- Proficient in Microsoft Office, Powerpoint, Excel
Certification
- CPR / AED / First-Aid Certificate - National CPR Foundation
References
References available upon request.
Timeline
Customer Relations Coordinator
OPENTEXT
09.2022 - 07.2024
Customer Service Associate
Best buy
02.2020 - 04.2022
Sales Associate and Cashier
Zara
01.2020 - 08.2022
BBA - Business Administration
The University of British Columbia
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