Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Maninderjeet Kaur

Edmonton,Alberta

Summary

Self-motivated Support Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Manager

Walmart
04.2021 - Current
  • Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements
  • Trained new employees and provided positive reinforcement when evaluating completed work
  • Placed orders for new merchandise when inventory levels were running low
  • Managed scheduling, workload assignments and coverage for night staff
  • Supervised promotional activities that were designed to drive sales and generate excitement
  • Managed organizational business systems and tools to support off-peak operations
  • Monitored employee and customer interactions to assess quality of service
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Created, prepared and delivered reports to various departments.

Associate

Walmart
05.2020 - 04.2021
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse
  • Troubleshot minor issues with equipment and tools
  • Kept detailed records of daily progress to identify and correct areas needing improvement
  • Answered incoming telephone calls and processed incoming and outgoing mail to support office staff
  • Developed training program to educate new hires on company policies and procedures
  • Created solutions for customers to satisfy specific needs, quality and budget
  • Managed customer relations through communication and helpful interactions
  • Enhanced product presentation and promotional material displays, working alongside retail representatives
  • Identified customer needs and wants to enhance customer experiences and boost sales
  • Coached other team members on selling techniques and customer service tactics to meet daily sales goals
  • Greeted customers and offered assistance for increased customer satisfaction.

Crew Member Cook

McDonald's
02.2019 - 03.2020
  • Prepared food items according to recipe to drive quality and consistency.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Kept kitchen up to code for health and safety inspections.

Education

Restaurant And Hospitality Management -

Cambrian College
05.2016

Masters Of Arts - English Literature

Punjabi University
05.2016

Skills

  • Inventory shrink reduction
  • Maninderjeet Kaur
  • Support Manager
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills Proficient in using independent decision-making skills and sound judgment to positively impact company success Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance

Languages

English
Full Professional

Certification

  • Safety on the move Operator Training, 03/01/22
  • Forklift operator, 03/01/22

Timeline

Support Manager

Walmart
04.2021 - Current

Associate

Walmart
05.2020 - 04.2021

Crew Member Cook

McDonald's
02.2019 - 03.2020

Restaurant And Hospitality Management -

Cambrian College

Masters Of Arts - English Literature

Punjabi University

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Maninderjeet Kaur