Maninderdeep Kaur Ghumaan
Winnipeg,MB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Real-Time Analyst
Skip The Dishes
12.2021 - 11.2024
- Tracking and analyzing live data streams to ensure operational efficiency and quickly identify deviations
- Creating detailed, accurate reports reflecting real-time performance metrics to identify operational inefficiencies and improvement areas
- Adjusting workforce schedules to match demand fluctuations ensures optimal staffing levels
- Work closely with the operations team to analyze and help improve their delivery processes.
Customer Service Representative
Skip The Dishes
07.2021 - 12.2021
- Maintain a high-volume workload within a fast paced environment
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers needs, clarify information, research every issue and provide solutions
- Ensure adherence to policies for attendance, established procedures etc
- Responding to customer queries in a timely and accurate way, via chat, phone or email
- Update existing customer information, process orders, forms and applications.
Mogo Product Specialist
Mogo
04.2021 - 10.2021
- Deliver outstanding customer service through live chat, email
- Managing finances of the clients
- Processing loans of the canadians
- Reviewing bank statements.
Team Member
Popeyes
07.2020 - 08.2021
- Handled cash transactions accurately and efficiently,
- Addressed customer concerns promptly and professionally
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Customer Service Representative
24-7 Intouch
04.2020 - 05.2021
- Answered customer questions and queries through inbound and outbound calls
- Processing orders, forms and requests
- Provided supporting help documentation, research account activity and notes
- Ensure customer satisfaction and provide professional customer support.
Education
Diploma - Travel and Tourism
Cambrian College of Applied Arts and Technology
Toronto, Ontario01.2019
Post-Graduation Diploma - Computer Applications
Punjabi University Patiala
Punjab, India01.2017
Bachelor - Computer Science
Punjabi University Patiala
Punjab, India01.2015
Skills
- Microsoft- Word, Excel, PowerPoint, Google sheets
- DBMS
- SQL
- Good communication skills
- Effective leadership quality
- Problem solving abilities
- Typing speed 40
- Multitasking
- Scheduling Management
- Time Management
- Organizational Skills
Languages
English
Timeline
Real-Time Analyst
Skip The Dishes
12.2021 - 11.2024
Customer Service Representative
Skip The Dishes
07.2021 - 12.2021
Mogo Product Specialist
Mogo
04.2021 - 10.2021
Team Member
Popeyes
07.2020 - 08.2021
Customer Service Representative
24-7 Intouch
04.2020 - 05.2021
Diploma - Travel and Tourism
Cambrian College of Applied Arts and Technology
Post-Graduation Diploma - Computer Applications
Punjabi University Patiala
Bachelor - Computer Science
Punjabi University Patiala
Similar Profiles
Akshay PatelAkshay Patel
Inventory Coordinator at SKIP THE DISHES/ SKIP EXPRESS LANEInventory Coordinator at SKIP THE DISHES/ SKIP EXPRESS LANE
Varun SinghVarun Singh
Delivery Driver at DoorDash & Skip The DishesDelivery Driver at DoorDash & Skip The Dishes
Pardeep SinghPardeep Singh
Food Delivery (Full Time) at Skip The Dishes/ Uber EatsFood Delivery (Full Time) at Skip The Dishes/ Uber Eats
Preeti BectorPreeti Bector
CustomerCare Specialist at Skip The DishesCustomerCare Specialist at Skip The Dishes
Paul OdiasePaul Odiase
Caregiver at CompanyCaregiver at Company