MANINDER SINGH
MONTREAL,QC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Office Administrative Assistant
PUNJAB ROADWAYS JALANDHAR
2016.01 - 2021.11
- Updated databases and spreadsheets regularly to track progress
- Answered customer questions about available products and services
- Received and distributed incoming mail and digital correspondence
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Entered information onto digital systems to maintain data quality and accuracy
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel
- Trained new administrative staff members in company procedures and best practices
- Processed payroll for all employees, including calculating overtime pay.
IT Administrator
ELECTION IT CELL
2021.12 - 2023.11
- Conducted regular system backups to prevent data loss
- Assisted in planning and implementation of IT projects
- Configured email accounts for employees according to company guidelines
- Facilitated network connectivity for all devices within organization
- Monitored system performance to ensure smooth operation
- Managed and maintained computer systems, servers, and networks
- Installed and configured software, hardware, and applications
- Troubleshot technical issues and provided solutions to problems
- Prevented data loss with regular backups and sound disaster recovery processes.
IT Support Specialist
Sealink Transport
2023.12 - Current
- Installed and configured operating systems and applications.
- Assisted with updating technical support best practices for use by team.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Tested new software and hardware prior to deployment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Master In Computer IT -
Lovely Professional University
Punjab 2001.05 -
Bachelor of Arts -
Guru Nanak Dev University
Punjab 2001.05 -
Skills
Technical Supportundefined
Timeline
IT Support Specialist
Sealink Transport
2023.12 - Current
IT Administrator
ELECTION IT CELL
2021.12 - 2023.11
Office Administrative Assistant
PUNJAB ROADWAYS JALANDHAR
2016.01 - 2021.11
Master In Computer IT -
Lovely Professional University
2001.05 -
Bachelor of Arts -
Guru Nanak Dev University
2001.05 -
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