Maninder Singh Saini
Summary
To secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Front Office Manager/Captain Food & Beverage
Hotel Pagoda Resorts Inn
08.2023 - 08.2024
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Accounts Receivable (RCM, Denial Management/ Billing Solutions)
GeBBS Healthcare Solutions Pvt Ltd
09.2019 - 06.2022
- Enhanced cash flow by efficiently managing accounts receivable billing and collections processes.
- Worked closely with external auditors during annual audits, providing all necessary documentation and explanations related to accounts receivable transactions.
- Maintained detailed records of all billing activities in accordance with company policy and legal requirements.
- Developed comprehensive aging reports for senior management review, highlighting areas requiring attention or action.
- Analyzed revenue trends and identified opportunities for improvement in billing processes to maximize financial performance.
- Managed a diverse portfolio of clients across multiple industries, adapting billing strategies as needed to accommodate unique requirements.
Customer Service Representative
Landmark Insurance Brokers Pvt Ltd
12.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Store Manager
Domino's Pizza
06.2010 - 11.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Advance Diploma in Hotel Management (ADHM) - Hotel Management
Om Institute of Vocational Education And Training
Chandigarh, Punjab06.2023
Higher Secondary Class Education (Grade - 12th) -
Maharashtra State Board of Secondary Education
Mumbai, Maharashtra 07.2004 - 05.2006
Senior Secondary Class Education - Grade (10th) -
Maharashtra State Board of Secondary Education
Mumbai, Maharashtra05.2004
Skills
- Hard Working and Self-motivated
- Good communication and problem-solving skills
- Organizational Skills
- Quick learner and possess excellent product knowledge
- Leadership qualities to drive effective results
- Effective Multitasking
- Scheduling and calendar management
- Team Management
- Hospitality services
- Administrative Skills
- Oral and writing communication
- Data Entry
- Documentation and control
- Staff Management
- Decision-making capabilities
Personal Information
- Date of Birth: 01 June 1988
- Marital Status: Married
Hobbies and Interests
- Playing outdoor sports
- Travelling
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Marathi
Professional Working
Certification
- Completed Diploma in Food Safety from Management of Alison, under the category "Health" on 3rd September 2022. Certificate Number: AC-1250-25993042.
Timeline
Front Office Manager/Captain Food & Beverage
Hotel Pagoda Resorts Inn
08.2023 - 08.2024
Accounts Receivable (RCM, Denial Management/ Billing Solutions)
GeBBS Healthcare Solutions Pvt Ltd
09.2019 - 06.2022
Customer Service Representative
Landmark Insurance Brokers Pvt Ltd
12.2018 - 05.2019
Store Manager
Domino's Pizza
06.2010 - 11.2016
Higher Secondary Class Education (Grade - 12th) -
Maharashtra State Board of Secondary Education
07.2004 - 05.2006
- Completed Diploma in Food Safety from Management of Alison, under the category "Health" on 3rd September 2022. Certificate Number: AC-1250-25993042.
Advance Diploma in Hotel Management (ADHM) - Hotel Management
Om Institute of Vocational Education And Training
Senior Secondary Class Education - Grade (10th) -
Maharashtra State Board of Secondary Education
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