GAGANINDER SINGH
Laval,Canada
Summary
Experienced Senior Agent with a strong background in client relations and revenue generation. Proven track record of exceeding targets and driving growth. Skilled in negotiation, communication, and problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Credit Collections Analyst
CBV Collection Services Ltd- Petro Canada
Montréal, QC
01.2022 - Current
- Delivered exceptional service, achieving outstanding results in financial loan collections.
- Conducted collection calls for all delinquent accounts, negotiating payment terms within authorized limits.
- Sent correspondence to delinquent customers to facilitate payment recovery.
- Organized and coordinated firm payment terms according to established risk policy for collection customers.
- Documented call activities in the collection system, reflecting actions taken and updates on customer accounts.
- Demonstrated tact and diplomacy, managing objections using soft calling techniques effectively.
- Complied with regulatory standards and best practices to ensure ethical collections.
- Achieved individual collection goals, contributing to departmental and company success.
Subject Matter Expert
ASEQ
Montréal, QC
12.2018 - 07.2021
- Conducted workshops to clarify complex subject matter concepts.
- Cultivated positive working relationships with staff and management.
- Demonstrated proficiency in dental practice management software, including ESC and EDI claims.
- Verified patient insurance benefits, submitted claims, and followed up on outstanding claims.
- Identified and resolved scheduling, billing, insurance, and patient concerns effectively.
- Administered policy exceptions for cancellations or renewals outside standard dates.
- Approved policy refund requests when warranted, ensuring compliance with regulations.
Construction Worker
Air Plus
Montréal, QC
09.2018 - 12.2018
- Performed comprehensive cleaning of air exchangers to enhance indoor air quality.
- Executed thorough cleaning of heat pumps to ensure optimal performance.
- Conducted ventilation system cleaning for improved airflow and efficiency.
- Completed air duct cleaning to eliminate dust and allergens.
- Managed wall unit cleaning to maintain operational efficiency.
- Executed home ventilation cleaning, including bathroom exhaust and dryer vent systems.
- Performed range hood cleaning to improve kitchen safety and hygiene.
Food Service Worker
Subway
Montréal, QC
11.2017 - 06.2018
- Prepared and served food items in accordance with safety standards.
- Assisted in inventory management and restocking supplies as needed.
- Maintained cleanliness of work areas and equipment throughout shifts.
- Followed food safety guidelines during food handling and preparation tasks.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Operated kitchen equipment safely to prepare meals efficiently.
Team Leader
McDonald
Montreal, Quebec
01.2015 - 11.2017
- Led team meetings to align project goals and expectations.
- Mentored junior staff on best practices and operational procedures.
- Coordinated schedules and resources for multiple ongoing projects.
- Monitored team performance and provided constructive feedback regularly.
- Resolved conflicts within the team to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Cashier
Target
Montréal, QC
01.2014 - 01.2015
- Processed customer transactions efficiently and accurately at busy retail locations.
- Managed cash register operations and handled various payment methods daily.
- Assisted customers with inquiries and provided product information promptly.
- Maintained cleanliness and organization of checkout area consistently throughout shifts.
Education
Secourisme -
académie de sécurité Montréal Elite Sécurité
Montréal, QCD.E.S -
Ecole Saint-Laurent
Science Informatique -
College Akunstic
Montréal, QCSkills
- CRM
- SAP
- Account documentation
- Customer negotiation
- Customer service
- Data analysis
- Conflict resolution
- Time management
- Problem solving
- Telephone etiquette
- Polite communication skills
Certification
CPR, 07/01/18, Present
Languages
- Hindi
- Punjabi
- English
- French
Timeline
Senior Credit Collections Analyst
CBV Collection Services Ltd- Petro Canada
01.2022 - Current
Subject Matter Expert
ASEQ
12.2018 - 07.2021
Construction Worker
Air Plus
09.2018 - 12.2018
Food Service Worker
Subway
11.2017 - 06.2018
Team Leader
McDonald
01.2015 - 11.2017
Cashier
Target
01.2014 - 01.2015
Secourisme -
académie de sécurité Montréal Elite Sécurité
D.E.S -
Ecole Saint-Laurent
Science Informatique -
College Akunstic
Similar Profiles
SIMRANJIT KAURSIMRANJIT KAUR
Accounts Receivable Agent (Remote) at CBV Collection ServicesAccounts Receivable Agent (Remote) at CBV Collection Services
Angelina DevcicAngelina Devcic
Senior Collections Officer at CBV Collection ServicesSenior Collections Officer at CBV Collection Services
Nirav ShuklaNirav Shukla
Vice President of Operations at CBV Collection ServicesVice President of Operations at CBV Collection Services
Rose ChampagneRose Champagne
Head Waiter at Le St-Sau Pub GourmandHead Waiter at Le St-Sau Pub Gourmand
Dr. Jacqueline WoodleyDr. Jacqueline Woodley
Voice Teacher at Private StudioVoice Teacher at Private Studio