Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Maninder Singh

Brampton ,ON

Summary

Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Trainer

Chaiiwala Of London
09.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Educated Staff on proper use of products and systems.

Shift Manager

Pizza Hut
06.2022 - 09.2023
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Greet customer, take, and assemble orders and receive payments
  • Backup crew members in events of absence and workload
  • Have experience for Preparing and maintain back-up food for daily shifts
  • Check food and supplies, stock and maintain inventory
  • Clean equipment and work area

Team Member

Chaiiwala Of London- ERIN MILLS
07.2022 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Supervisor

Artisan Bake Shopee
01.2022 - 04.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Evaluated staff performance and provided coaching to address inefficiencies

Office Administrator

M&S Employment
04.2021 - 12.2021
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.

Shift manager

Pizza hut
03.2021 - 12.2021
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Greet customer, take, and assemble orders and receive payments
  • Backup crew members in the events of absence and workload
  • Have experience for Preparing and maintain back-up food for daily shifts
  • Check food and supplies, stock and maintain inventory
  • Clean equipment and work area

Order Picker

Hudson Bay Company
05.2021 - 09.2021
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Installer

reliable glass and closet ltd
08.2020 - 01.2021
  • Maximized customer satisfaction by providing them good services
  • Operated tools, equipment and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Calculated materials and time needed for each job.

Cabin Service Cleaner

Global Aviation
06.2019 - 01.2020
  • Safely used chemicals and other cleaning equipment.
  • Cleaned aircraft's cockpit and replaced headsets as instructed.
  • Maintained, cleaned and sanitized interior of aircraft.
  • Accurately stocked aircraft inventory.

Education

Diploma - General Education (Arts)

LANGARA COLLEGE
Vancouver, BC
04.2022

High School Diploma -

Sant Karam Singh Academy
Punjab, India
03.2018

Skills

  • Microsoft Office
  • Payment Processing
  • Opening and Closing Procedures
  • Performance Tracking and Evaluations
  • Verbal and Written Communication
  • Employee Coaching and Motivation
  • Interpersonal Skills
  • Quality Assurance
  • Team Member Motivation
  • Accurate Money Handling
  • Inventory Control
  • Meeting Production Goals
  • Guest Satisfaction
  • Cash Drawer Balancing

Languages

English
Punjabi
Hindi

Certification

Food Handler certificate

Timeline

Trainer

Chaiiwala Of London
09.2023 - Current

Team Member

Chaiiwala Of London- ERIN MILLS
07.2022 - 08.2023

Shift Manager

Pizza Hut
06.2022 - 09.2023

Supervisor

Artisan Bake Shopee
01.2022 - 04.2022

Order Picker

Hudson Bay Company
05.2021 - 09.2021

Office Administrator

M&S Employment
04.2021 - 12.2021

Shift manager

Pizza hut
03.2021 - 12.2021

Installer

reliable glass and closet ltd
08.2020 - 01.2021

Cabin Service Cleaner

Global Aviation
06.2019 - 01.2020

Diploma - General Education (Arts)

LANGARA COLLEGE

High School Diploma -

Sant Karam Singh Academy

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Maninder Singh