Gurleen Kaur
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
Intelcom Express (Mississauga Hub)
04.2021 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Security Shift Supervisor
Pillar Security
09.2022 - 05.2024
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Completed daily work report sheets and delegated tasks to employees.
Front Desk Receptionist
Comfort Inn & Suites
05.2022 - 08.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Security Guard
Proton Security
01.2022 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Diploma - Business International
Seneca College of Applied Arts And Technology
North York, ON04.2022
Skills
- Customer Experience
- Organisation and time management
- Microsoft Office & Excel
- Staff management
- Decision making
- Incoming Call Management
Certification
• First Aid/CPR Certified
Timeline
Security Shift Supervisor
Pillar Security
09.2022 - 05.2024
Front Desk Receptionist
Comfort Inn & Suites
05.2022 - 08.2023
Security Guard
Proton Security
01.2022 - 08.2022
Package Handler
Intelcom Express (Mississauga Hub)
04.2021 - Current
Diploma - Business International
Seneca College of Applied Arts And Technology
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