MANINDER SINGH
Surrey,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
CHEVRON GAS STATION (PARKLAND)
12.2014 - Current
- Proven ability to develop and implement creative solutions to complex problems
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Proven ability to learn quickly and adapt to new situations
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked well in a team setting, providing support and guidance.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
AIR CANADA
08.2022 - 12.2022
- Utilized Language proficiency to build relationships with Language-speaking customers
- Met all call quality standards and daily quotas for first-call resolution
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
TAXI DISPATCHER
NEWTON WHALLEY TAXI
02.2019 - 05.2019
- Monitored vehicle locations to coordinate timely arrivals
- Scheduled deliveries and pickups according to customer needs
- Utilized customer feedback to improve customer service
- Answered phone calls and responded to customer emails.
Education
Business Management Diploma -
Douglas College
New Westminster, BC12.2018
CA-CPT -
Institute of Chartered Accountant of India
03.2014
High School: Commerce With Maths -
Modern Public School
05.2013
Skills
- Hiring and Training
- Strategic Planning
- Customer Relationship Management
- Sales management
- Customer Service
- Decision-Making
Languages
Hindi
English
Punjabi
Timeline
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
AIR CANADA
08.2022 - 12.2022
TAXI DISPATCHER
NEWTON WHALLEY TAXI
02.2019 - 05.2019
Manager
CHEVRON GAS STATION (PARKLAND)
12.2014 - Current
Business Management Diploma -
Douglas College
CA-CPT -
Institute of Chartered Accountant of India
High School: Commerce With Maths -
Modern Public School
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