Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Maninder Singh

Vancouver,BC

Summary

History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. . Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Meat Associate

Walmart
08.2022 - Current
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Used proper sanitation and food safety techniques to prevent food contamination and illness.
  • Restocked products based on available inventories and customer demands.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.

Deputy Manager

Kotak Mahindra Bank
05.2021 - 12.2021
  • Maintained, documented and presented progress reports to leaders.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Supervised and motivated staff employees.
  • Greeted and assisted customers with questions, concerns and purchasing needs.

Customer Service Associate

ICICI Bank
08.2018 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

MBA - Finance

University Canada West
Vancouver, BC
09.2023

Bachelor of Engineering - Chemical And Biological Engineering

MGM's College of Engineering And Technology
Navi Mumbai
07.2017

Skills

  • Meat Industry Knowledge
  • Dependable and Cooperative
  • Verbal Communication
  • Presenting Solutions
  • Refunds and Exchanges
  • MS Office Proficiency
  • Customer Complaint Resolution
  • Inbound and Outbound Calling
  • Understanding Customer Needs
  • Equipment Troubleshooting and Maintenance
  • Strong Delegating Abilities
  • Scheduling and Coordinating
  • Technical Proficiency
  • Sound Skills in Sales
  • Negotiation and Conflict Resolution

Additional Information

Currently, I have enrolled in additional certification in Canadian Investment Fund Course (CIFC) from IFSE Institute estimated time to complete this course would be by the end of July 2023.

Timeline

Meat Associate

Walmart
08.2022 - Current

Deputy Manager

Kotak Mahindra Bank
05.2021 - 12.2021

Customer Service Associate

ICICI Bank
08.2018 - 03.2021

MBA - Finance

University Canada West

Bachelor of Engineering - Chemical And Biological Engineering

MGM's College of Engineering And Technology

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Maninder Singh