Hi, I’m
Maninder Passi
Edmonton,AB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
years of professional experience
Work History
Lube City Corp.Edmonton, AB
Multi-Unit Manager
01.2023 - Current
Job overview
- Average discount reduced by average 10 cents per car 3 locations.
- Bay time reduced from 21.98 to 16.61 and car count moved up from 747 to 980.
- Net sales moved up 23% average.
- Delegated work to staff, setting priorities and goals.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Assisted in developing marketing campaigns tailored specifically for different regions or demographics.
- Investigated customer complaints related to product quality or service issues at any given store location.
- Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth
LubecityEdmonton, AB
Trainer
02.2022 - 07.2023
Job overview
- Raised sales target for West end Location from 2 to 7 in March 2022.
- Pump up differential and PCV sales for Saint albert location in April Month.
- Implemented the leadership strategies in Sherwood Location to pump up sales.
- Implementing sales models for fort Saskatchewan store.
- Team management, ethics development, policy review and development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked store inventory and ordered new products to prevent shortages.
- Interviewed and hired prospective employees according to team needs.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Solved problems and resolved conflicts for team members and customers.
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth mindset.
Mr lubeSherwood Park, AB
Store Manager
07.2022 - 01.2023
Job overview
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Introduced Chip repair back in operation.
- Created a platform to post the pictures of store at EOD.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Prepared staff work schedules and assigned team members to specific duties.
Mr lubeEdmonton, AB
Store Manager
07.2021 - 02.2022
Job overview
- Tracked store inventory and ordered new products to prevent shortages.
- Raised CAF sales from $1500 to $9000 for July month.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Interviewed and hired prospective employees according to team needs.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Prepared staff work schedules and assigned specific duties.
- Managed inventory control, cash control and store opening and closing procedures
Mr lubeBrampton, ON
Store Manager
12.2018 - 07.2021
Job overview
- Provided primary customer support to internal and external customers.
- Checked local inventory for product availability in ISI Portal for 8 franchisee stores and made affordable routing to get it.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Guiding the store managers to develop new strategies to attract more customers. Implement new strategies to raise the volume and customer satisfaction.
- Labour management, hiring and training new employees. Transfer in and out, POS ordering and receiving of inventory, monthly inventory, Inventory valuation, changing wrong receiving and editing time sheets of employee.
- Checked weekly employment productivity, train and motivate new employees for weaker section.
- Follow up with mystery shopper procedural way and train protocol to all lower and service advisors.
- Handing customer complaint efficiently to maintain the company reputation.
- Handled monthly meetings of employees to teach the proper procedures of Mr. lube. Consistently high customer experience rating month in INMOMENT.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid onhold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants. Cultivated customer loyalty, promoted repeat customers and improved sales.
Sidhu Auto Repair Brampton, ON
Automotive Service Technician
12.2018 - 06.2021
Job overview
- Oil Change - engine oil, transmission oil, differential, transfer case, engine filter and cabin filters.
- Suspension check and replacement - ball joints, shock and strut, tie rod, control arm, stablizer link.
- Brake check and brake service, replacement of brakes.
- Electrical diagnose, check and replacement of alternator, starter, battery, tensioner and belts.
- Tire change and balancing of tires.
- OBD diagnose and replacement of sensors and parts.
- Diagnose, repair and replacement of mechanical and electrical parts.
- Verified vehicle serviceability by conducting test drive adjusting controls and systems.
- Maintained vehicle records by recording repair performed on each vehicle.
- Keep tool dirt and oil free maintained clean environment in shop.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
ITI Barnala , Punjab
Sales and Marketing Manager
12.2013 - 11.2018
Job overview
- Preparation techno commercial bids/tender for most suitable equipment.
- Follow up of the offer with techno commercial discussion to finalize the deal.
- Co-ordination between plant and the client for smooth execution of the order and arranging smooth erection and commissioning of the equipment on order.
- Responsible for sales and after sales services of the company. Billing and developing new customers.
- Analyzed sales and marketing data for improved strategies Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
Education
Punjab Technical UniversityJalandhar, Punjab
Master of Science from Energy Engineering
07.2017
Punjab Technical UniversityJalandhar, Punjab
Bachelor of Science from Mechanical Engineering
05.2010
University Overview
- Operational Management
- Total Quality Management
- Automobile Engineering
Skills
- Strategic Planning
- Business Development
- Schedule Oversight
- Team Building
- Process Improvement
- Decision-Making
Timeline
Multi-Unit Manager
Lube City Corp.
01.2023 - Current
Store Manager
Mr lube
07.2022 - 01.2023
Trainer
Lubecity
02.2022 - 07.2023
Store Manager
Mr lube
07.2021 - 02.2022
Store Manager
Mr lube
12.2018 - 07.2021
Automotive Service Technician
Sidhu Auto Repair
12.2018 - 06.2021
Sales and Marketing Manager
ITI
12.2013 - 11.2018
Punjab Technical University
Master of Science from Energy Engineering
Punjab Technical University
Bachelor of Science from Mechanical Engineering
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