Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Refernce
Generic

MANINDER KAUR

Niagara Falls,ON

Summary


Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over years of guest service experience in hospitality industry, maintaining efficient workflows and ensuring compliance with safety and procedural standards .Ready to contribute as admin clerk by applying transfer skills to support team operations and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Canadian Niagara Hotels Inc.
06.2022 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Retail Cashier

Canadian Niagara hotel inc.
07.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Retail cashier /customer service

Svp sports
06.2021 - 06.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Operated POS terminals and cash drawer balancing.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.

Cook/supervisor

A&W-niagara falls
02.2016 - 04.2021
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Controlled food costs and managed inventory.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.

Education

Bachelor of Science - Nursing

ADESH UNIVERSITY
BARANAL ROAD, BATHINDA PUNJAB
01-2012

Post Graduate - Community Mental Health Multidispline

Niagara College
Welland, ON
01-2014

Post Graduated - Palliative Care Multidiscipline

Niagara College
Welland, ON
01-2015

Skills

  • Good written and verbal presentation skills
  • Ability to converse fluently in English, Hindi and Punjabi
  • Accurate organized and excellent planning and communication skills and positive attitude
  • Ability to take up responsibility and adaptability of different working conditions
  • Works well in a team environment or as an individual contributor
  • Hard working, reliable, conscientious and Ability to stay calm, and be patient under pressure
  • Capable of executing and bringing any project to successful completion with minimum guidance
  • Excellent Supervising experience
  • Pos/ cash handling / Basic math skills /Multi tasking/ Hardworking /Energetic/problem solving/Time management/Punctuality
  • Excellent customer service

Languages

English
Hindi
Punjabi

Certification

  • Fashion designing
  • Beautician, Henna decoration
  • Food handling
  • Volunteer Services

Timeline

Retail Cashier

Canadian Niagara hotel inc.
07.2022 - 07.2023

Guest Service Agent

Canadian Niagara Hotels Inc.
06.2022 - Current

Retail cashier /customer service

Svp sports
06.2021 - 06.2022

Cook/supervisor

A&W-niagara falls
02.2016 - 04.2021

Bachelor of Science - Nursing

ADESH UNIVERSITY

Post Graduate - Community Mental Health Multidispline

Niagara College

Post Graduated - Palliative Care Multidiscipline

Niagara College

Refernce

Tetiana pitukh - canadian niagara hotels inc.

guest services supervisor

365-880-7781

tetiana.pitukh@gmail.com

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MANINDER KAUR