Diljot Kaur Rai
Brampton,Canada
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Immigration Manager
AMK Global
Mississauga, Canada
10.2023 - Current
- Complete and submit all types of TRV applications (visitor, work, and study permits).
- Prepare and process PR applications (Family Sponsorship: Spouse, Parents, Children; Refugee PR Applications; and Protected Person Claims).
- Identify missing or incorrect information and request necessary updates from clients.
- Ensure all applications meet legal and procedural requirements before submission.
- Prepare and draft Letters of Explanation (LOE) to support cases.
- Assist with appeals or reconsideration requests for refusals.
Visa Filing Manager
Vi-can consultants
Mississauga, Canada
02.2020 - 08.2023
- Maintain accurate records of all applications and client data.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prepared letters and other correspondence related to visa applications.
- Maintained up-to-date knowledge of immigration laws and regulations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assistant Manager
Bagel Henri
Montréal, Canada
10.2019 - 01.2020
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build a pleasant workplace culture..
- Provided guidance and advice on how to handle high-risk situations appropriately.
Customer Service Provider
Dashmesh Softech
Patiala, India
10.2018 - 10.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
Assistant Manager
YUMEE restaurant
Montréal, Canada
09.2017 - 09.2018
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented quality control measures to uphold company standards.
Assistant Professor and HR/Marketing
Patiala Institute of Engineering and Technology for women (PIET)
Patiala, India
09.2014 - 04.2017
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Collaborated with professors to manage education projects from start to finish.
Lecturer in ECE Department
Patiala Institute of Engineering and Technology for women (PIET)
Patiala, India
01.2012 - 07.2012
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Improved classroom teaching methods by observing fellow educators and learning new techniques.
Education
Bachelor of Law -
SASM, College of Law
India06.2024
IP telephony and Networking Certificate -
Cegep de la Gaspesie et des Iles (Cegepgim)
Montreal, Canada09.2018
Master of Business Administration - MM and HR
Patiala Institute of engineering and Technology for women (PIET)
India08.2014
Bachelor of Technology - Electronics and communication Engineering
Baba Banda Singh Bahadur Engineering College
India08.2011
Skills
- Visa processing
- Case management
- Data analysis
- Immigration inquiries
- Visa applications
- Delegation and supervision
- Team collaboration
- Public speaking confidence
Timeline
Case Immigration Manager
AMK Global
10.2023 - Current
Visa Filing Manager
Vi-can consultants
02.2020 - 08.2023
Assistant Manager
Bagel Henri
10.2019 - 01.2020
Customer Service Provider
Dashmesh Softech
10.2018 - 10.2019
Assistant Manager
YUMEE restaurant
09.2017 - 09.2018
Assistant Professor and HR/Marketing
Patiala Institute of Engineering and Technology for women (PIET)
09.2014 - 04.2017
Lecturer in ECE Department
Patiala Institute of Engineering and Technology for women (PIET)
01.2012 - 07.2012
Bachelor of Law -
SASM, College of Law
IP telephony and Networking Certificate -
Cegep de la Gaspesie et des Iles (Cegepgim)
Master of Business Administration - MM and HR
Patiala Institute of engineering and Technology for women (PIET)
Bachelor of Technology - Electronics and communication Engineering
Baba Banda Singh Bahadur Engineering College
Projects
Comprehensive TRV & PR Application Processing: Managed end-to-end processing of Temporary Resident Visas (TRV) and Permanent Residency (PR) applications ensuring 98%+ accuracy in documentation submission.
Refugee & Humanitarian PR Case Management: Successfully handled Refugee PR applications.
Technical Qualifications
- IRCC Online Application Systems – Proficient in using IRCC portals (GCKey, IRCC Secure Account, and Employer Portal) for visa and PR submissions.
- Document Verification & Compliance – Skilled in verifying financial records, employment letters, educational documents, and proof of ties to meet IRCC requirements.
- Data Management & Reporting – Proficient in using MS Office , Officio and Spreadsheets to maintain accurate client records and case updates.
- Application Submission & Follow-ups – Experienced in tracking application progress, responding to IRCC requests, and managing post-submission communications.
- Letter of Explanation (LOE) Drafting – Experienced in writing professional LOEs to address concerns like previous refusals, missing documents, and eligibility justifications.
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